Digital Trust and Safety Specialist with Albanian and English

TELUS Digital; Italia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global leader in customer experience is seeking a Digital Trust and Safety Specialist fluent in Albanian and English. The role involves reviewing user-generated content for compliance, addressing policy violations, and identifying potential risks. Candidates should have strong attention to detail and experience with sensitive information. The position offers competitive compensation, extensive benefits, and relocation assistance for non-EU citizens, all based at the TELUS Tower office in Sofia.

Servizi

Fully paid training

Stable job with career development

Attractive salary

Additional health insurance

Employee referral bonuses

Support during relocation

Competenze

• Review user-generated content for compliance.
• Take action on violations of guidelines.
• Stay updated on internal policies.
• Identify patterns to address risks.

Conoscenze

High attention to detail

Comfortable processing sensitive information

Strong ability to defend decisions with reasoning

Identifying patterns in behavior

Strong organizational skills

Experience investigating fraud or spam

Formazione

Fluent in Albanian

B2 or higher English language skill

Descrizione del lavoro

Allgemeine Angaben

• Bewerbungsfrist: 10-Feb-2026
• Standort: BG - Sofia - TELUS Tower
• Weitere Standorte: BG - Sofia - Infinity Tower
• Land: Bulgarien

Jobbeschreibung

Please note that these positions are based in Sofia, Bulgaria. Relocation assistance is available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria.

Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Albanian and English, you will:

• Review user-generated back‑office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

We’re looking for someone with:

• High attention to detail
• Comfortable processing sensitive information
• Strong ability to defend decisions and provide context with logical reasoning
• Ability to identify patterns in behavior to enhance decision‑making
• Strong organizational and time‑management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required qualifications:

• Fluent in Albanian
• B2 or higher English language skill

In return, we will give you:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonusesFinancial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long‑term rental)

With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia – such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services – designing, building, and delivering next‑generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

#LI-DNI #IDJob

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi‑shore, multi‑language programs offer safe, secure infrastructure, value‑based pricing, skills‑based resources and exceptional customer service – all backed by TELUS, our multi‑billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number: Req_00141858