Digital Client Service Advisor - Peak Season (Oct 25 - Jan26)

Prada Group; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion company in Milan is seeking a Digital Client Service Advisor for the peak season. The role involves delivering exceptional client service and enhancing client relationships via multiple communication channels. Ideal candidates should have a passion for client engagement, strong communication skills, and fluency in English and Italian. This temporary position runs from mid-October 2025 to the end of January 2026.

Competenze

• Passion for connecting with clients and driving sales.
• Exceptional client service and communication skills.
• Fluency in English and Italian mandatory; French, German, or Spanish preferred.

Mansioni

• Embrace a culture focused on client experience.
• Execute strategies for client retention and engagement.
• Build long-term relationships with clients through personalized service.
• Resolve issues quickly and professionally and manage client queries.

Conoscenze

Client service

Active listening

Communication skills

Sales techniques

Problem-solving

Strumenti

CRM software

Computers

Descrizione del lavoro

Digital Client Service Advisor – Peak Season (Oct 25 – Jan 26)

Location: Milan, Lombardy, Italy – supporting the Prada EMEA region.

Duration: mid‑October 2025 to end‑January 2026 on a temporary contract.

Schedule: 5 days a week (including Saturdays and Sundays on a rotating basis). Shift options: 09:00–18:00 or 11:00–20:00.

Responsibilities

• Embrace a culture that puts the client experience first.
• Execute strategies that drive client retention and engagement.
• Maximise use of the client relationship management system while supporting clients through phone, email, live chat and WhatsApp.
• Build long‑term relationships with clients by personalising the client experience at every touchpoint.
• Respond efficiently and accurately to clients, explaining possible solutions and ensuring clients feel supported and valued.
• Seize opportunities to sell, cross‑sell or upsell products when they arise.
• Assist clients with all post‑sale inquiries including delivery, returns, repairs and refunds.
• Resolve all issues affecting clients’ orders quickly and professionally, communicating with boutiques and concessions.
• Listen actively, confirm or clarify information and diffuse angry clients as needed.
• Escalate incidents to the Client Service Team Leader as appropriate.
• Collaborate with Store Operations to manage client queries – complaints, post‑sale assistance requests, availability and merchandising requests.
• Attend educational seminars regularly to improve knowledge and performance.
• Meet or exceed call centre metrics while providing excellent, consistent client service.
• Represent the Group’s Client Service team by delivering a high level of luxury service.

Requirements

• Passion for connecting with clients and cultivating personalised relationships that drive sales.
• Exceptional client service, active listening, and verbal and written communication skills, with a professional phone voice.
• Understanding of Prada products, services and policies.
• Proficiency with computers, especially CRM software, and strong typing skills.
• Ability to ask inquisitive questions and diffuse tense situations.
• Strong time‑management and decision‑making skills.
• Adaptability and accountability.
• Fluency in English and Italian is mandatory; fluency in French, German or Spanish is required.