Digital Assistant

Costa Crociere; Genova; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading cruise company seeks a Digital Assistant to manage shipboard retail communications, helping guests and crew utilize digital platforms for a superior experience. Ideal candidates will have customer service experience, a Secondary School Diploma, and proficiency in both English and Italian. This role offers opportunities for professional growth along with travel arrangements and exclusive employee perks. Join us to make unforgettable experiences for our guests!

Servizi

Travel arrangements

Onboard meals

Accommodation

Exclusive discounts

Competenze

• At least 1 year experience in telephone or PC shop or help desk.
• Passionate about technology and innovation.
• Familiar with another European language (French, German, or Spanish) at B1/B2 level.

Mansioni

• Manage shipboard retail communication services.
• Assist guests and provide information about digital services.
• Regularly review revenue against targets.
• Encourage onboard revenue generation.
• Conduct technical troubleshooting.

Conoscenze

Customer service

Technical troubleshooting

Public speaking

English speaking (B2)

Italian speaking (B2)

Microsoft applications

Formazione

Secondary School Diploma

Descrizione del lavoro

YOUR LIFE ON BOARD

The Digital Assistant is the host by managing shipboard retail communication services (guest & crew internet), App and digital platform to exceed target and customer experience objectives in compliance with policies and procedures and in line with the Company’s Strategy.

DEMONSTRATE YOUR PASSION

• You analyse pre-cruise data about Guest mix, and particular requirements according to the cruise itinerary.
• You stimulate excitement about the digital platforms available to guests and crew throughout an enthusiastic attitude and an excellent, clear, and entertaining public speaking.
• You schedule a daily Hospitality Desk (front line with guests) to assist guests and provide them with useful information about the use of connections while at sea.
• You review regularly actual revenue against targets at cruise level and recommend adjustments as needed.
• You review regularly guests comments and promptly suggest or take corrective action.
• You regularly conduct technical troubleshooting as instructed by IT officer or shore‑side helpdesk.

GET THINGS RIGHT

• You establish and maintain courteous and professional working relationships with guests and crew with the objective of building the awareness and trust on onboard digital services.
• You assist guests and encourage onboard revenue generation utilizing a pleasant communication, outstanding social skills and a warm, friendly and caring attitude.
• You apply the customer service foundation to listen to guest’s needs, focusing on guest satisfaction and recommending the best product.
• You adapt quickly and remain calm when guests demand change or escalates to Sales and Marketing Manager or Administrative Director to ensure a quick and satisfactory resolution of the request.
• You deliver outstanding service to guests, and act as the ambassador of the digital services onboard.

SAFETY FIRST

• You take active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures.
• You support an effective health and safety culture proactively informing Guests on any infringement or missing application of procedures and reporting the critical situation to the Head of Department.

WHAT MAKES YOU UNIQUE

• You have at least 1 year experience in telephone or PC shopor have worked in a help desk. You are passionate about technology and innovation in general.
• You possess a Secondary School Diploma.
• You have good knowledge of Microsoft applications.
• As a citizen of the world, you are comfortable in communicating in English and Italian (at least B2 level) and familiar in another European Language (French, German or Spanish) at B1 / B2 level.

Why Costa :

Welcome to a world of extraordinary adventures as a Costa crew member!

We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach and crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you.

Inclusion & Belonging

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.

Additional info

Contract type :

fixed-term, full-time

Estimated time to cover the position :

2 months

Time required to submit the application :

approximately 3 minutes

CV Format :

PDF, Word or Image format in English or Italian (max 1.5 MB)

E-mail / contact of the recruiting team : (Not for submitting applications) [e-mail]

Further information :

visit our dedicated section FAQs - Costa Crociere Careers

Bring your ambitions to life. Join us and discover our ocean of possibilities!