Desktop Support Technician

Blupace Tech; Nizza Monferrato; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading IT development company is hiring a Desktop Support Engineer in Nizza Monferrato, Italy. This role requires a minimum of 18 months of IT experience, with responsibilities including troubleshooting and providing support for various operating systems and applications. Candidates must have fluency in Italian and a solid understanding of hardware and network connectivity. A competitive salary and benefits package are offered in a collaborative work environment.

Servizi

Competitive salary

Great benefits package

Competenze

• Minimum of 18 months of IT experience.
• Proven analytical, troubleshooting and problem-solving skills.
• Fluency in Italian and good command of English.

Mansioni

• Provide second level contact and problem resolution for customer issues.
• Work with vendors to resolve complex AV issues.
• Maintain ticket updates for reported incidents.

Conoscenze

Troubleshooting

Communication

Analytical skills

Microsoft Active Directory

Network connectivity

Strumenti

Microsoft Office 365

Windows 10

Cisco Jabber

Descrizione del lavoro

Why join us?

BlupaceTech is a world‑class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e‑commerce websites, data & Analytics, Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom‑tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

The Role

BlupaceTech is hiring for BAND 2 Desktop Support Engineer in Italy.

Where you’ll be working:

We have a Dedicated work

• Via Nizzoli, 3 - Dedicated work for 1 year

Its a contractual opportunity

Fluency in Italian is a mandate and good command on English language.

NO sponsorship provided for this role.

What we’re looking for in a BAND 2 Resource

• Provide second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project‑based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Minimum of 18 months years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti‑virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem‑solving skills.
• Proven ability to multi‑task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship‑building and internal customer service skills.
• Adaptable and flexible in a fast‑changing industry and work environment.
• Willing to work off‑hours and weekends when required for projects or emergency support.

The Package

We offer a competitive salary and a great benefits package.

Benefits

Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.