Desktop Engineer L1

Iron Systems, Inc; Firenze; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

An IT Support Company in Italy is seeking a skilled technician to provide on-site and desk-side support for users. The role requires technical troubleshooting, strong customer-facing skills, and experience with various hardware and software environments. Ideal candidates should hold relevant CompTIA and Microsoft certifications. This position supports a hybrid corporate environment and entails flexible working hours.

Competenze

• Experience using a call logging system.
• Good working knowledge of Windows 7/10 and Office applications.
• Experience with MACs is beneficial.
• Familiar with mobile devices like Androids and iPhones.
• Excellent communication skills in English and local language.

Mansioni

• Provide on-site and desk-side support services to end users.
• Troubleshoot PC-related problems as directed.
• Maintain and update incident tickets daily.
• Support meeting room environments and video conferencing.
• Assist with mobile device support as needed.

Conoscenze

Customer-facing skills

Independent and pro-active thinking

Organizational skills

Effective relationship building

Technical troubleshooting

Hands-on experience

Communication in English

Formazione

Completion of CompTIA certifications (e.g. A+, Network+)

Completion of Microsoft certifications (e.g. MCP, MCITP, MCSE)

Strumenti

Windows OS

Microsoft SCCM

PC and laptop hardware components

Descrizione del lavoro

Key Responsibilities

• Provide on-site and desk-side support services to end users.
• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data backup and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Behavioral Skills Required

• The individual must have good customer-facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular Androids and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts, as identified by CLIENT.
• Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• Excellent communications are mandatory in English and Local language

Desired Educational Requirements

• Completion of CompTIA certifications—e.g.A+, Network+, etc
• Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc