Deskside Support Technician

Sharp Brains Recruitment; Piemonte; In loco; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

A recruitment agency is seeking a Deskside Support Level 1 professional in Italy for on-demand technical support. Responsibilities include end-to-end support for desktop systems, managing the lifecycle of devices, and ensuring compliance with security protocols. Ideal candidates will be familiar with troubleshooting and using tools like SCCM and ServiceNow. This role offers flexible B2B or freelance terms.

Competenze

• Experience in providing end-to-end technical support for desktop and laptop systems.
• Familiarity with service management tools such as SCCM and ServiceNow.
• Knowledge of ITIL practices for incident and service request management.

Mansioni

• Provided end-to-end technical support for desktop and laptop systems.
• Handled IMAC activities for end-user devices.
• Managed the full lifecycle of desktop devices.
• Delivered support using tools like SCCM and ServiceNow.
• Ensured compliance with security protocols and desktop policies.
• Maintained documentation of incident resolution and hardware inventory.

Conoscenze

Deskside Support Level 1

Troubleshooting hardware

SCCM

Intune

ServiceNow

Active Directory

Windows OS environments

Mobile device support

Descrizione del lavoro

Skill Set

Deskside Support Level 1

Position

On-Demand (Dispatch)

Language

English

Location

Madonna Di Campiglio, Comiso Rg, Pomezia, Potenza, Reggio Calabria & Emilia, Italy

Contract

B2B / Freelance

Days per week

When the ticket is raised

Key Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.