Deskside Support Technician

Sharp Brains Recruitment; Italia; Ibrido; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency in Italy seeks a Deskside Support Level 2. The role involves providing technical support for desktop systems, performing troubleshooting for hardware and software, and ensuring compliance with security protocols. Candidates must have strong communication skills in both English and the local language, be C1 certified, and have experience in managing end-user devices. This position allows for freelancers and offers flexible working arrangements, with a preference for professionals based in major nearby cities.

Competenze

• C1 certified in English and local language is preferred.
• Experience in providing end-to-end technical support for desktop systems.
• Ability to handle IMAC activities and break/fix tasks.

Mansioni

• Troubleshoot hardware and software issues for desktops and laptops.
• Administer software installations and security patching.
• Deliver remote and deskside support efficiently.
• Ensure compliance with security protocols.

Conoscenze

Technical support and troubleshooting

Familiarity with EUC tools

Windows OS environments

Basic MAC device handling

ITIL practices

Active Directory management

Strumenti

SCCM

Intune

ServiceNow

Descrizione del lavoro

Skill Set:

Deskside Support Level 2 (DSS L2)

Position:

Backfill (When the primary engineer is not available)

Language:

English & Local Language (Both C1 Certified)

Location:

Modena, Italy

Days per week:

1 day per week

Contract: B2B / Freelance

People from Milan, Parma, Bologna, Ferrara, Cremona & Piacenza can also apply

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

Freelancers are Preferred and with minimum B2 certified for the local language