Deskside Support Technician

Sharp Brains Recruitment; Bardi; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency seeks a Deskside Support Level 2 professional in Modena, Italy. The role involves providing end-to-end technical support, managing desktop device lifecycles, and ensuring compliance with security protocols. Applicants should have B2 certification in the local language and C1 in English. Freelancers are preferred and will support users in a corporate environment with various IT tools and services.

Competenze

• Experience in providing end-to-end technical support.
• Knowledge of desktop device lifecycle management.
• Ability to provide remote support and desk-side assistance.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.
• Manage the lifecycle of desktop devices including configuration and updates.
• Ensure compliance with IT security protocols.

Conoscenze

Technical support for desktop and laptop systems

Troubleshooting hardware and software issues

Familiarity with SCCM and Intune

Basic user account management

Knowledge of ITIL practices

Support for MS Office and VPN clients

Formazione

B2 certification in local language

C1 certification in English

Strumenti

SCCM

Intune

ServiceNow

Descrizione del lavoro

Skill Set:

Deskside Support Level 2 (DSS L2)

Position:

Backfill (When the primary engineer is not available)

Language:

English & Local Language (Both C1 Certified)

Location:

Modena, Italy

Days per week:

1 day per week

Contract: B2B / Freelance

People from Milan, Parma, Bologna, Ferrara, Cremona & Piacenza can also apply

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

Freelancers are Preferred and with minimum B2 certified for the local language