Deputy Manager Customer Experience and Sales - Calvin Klein Vicolungo

Calvin Klein; Vicolungo; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

A global fashion brand is seeking a Deputy Manager Customer Experience and Sales in Vicolungo. The ideal candidate will oversee the sales team's performance, train staff, and enhance customer satisfaction. Responsibilities include setting daily goals, monitoring KPIs, and fostering team development. We offer a flexible working model and a comprehensive benefits package that ensures professional growth and well-being.

Servizi

Flexible working model

Health & wellbeing programs

Training programs through PVH University

Employee discounts on Calvin Klein products

Competenze

• 1-2 years of experience in a similar role within a structured environment.
• Able to take a 'big picture' view of situations.
• Fluent in Italian and basic English.

Mansioni

• Ensure positive selling environment and customer experience.
• Train and coach team on customer service standards.
• Monitor key performance indicators for continuous improvement.

Conoscenze

Customer service

Team management

Communication

Organizational skills

Business acumen

Descrizione del lavoro

Design Your Future at PVH

Deputy Manager Customer Experience and Sales - Calvin Klein Vicolungo

Be part of an iconic story.

PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we connect our global, iconic brands closer to where the consumer is going than ever before. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

The Team

Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store's performance and optimal client experience by managing and supporting the Sales Team with training, coaching, and feedback.

The Position

1. Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
2. Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
3. Train and coach the team on standards, including customer service, product placement, and efficient time management.
4. Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
5. Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
6. Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
7. Facilitate effective communication by conducting regular briefings and training sessions on products, CRM, and company updates.
8. Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
9. Collaborate with other teams to allocate duties effectively, ensuring seamless store operations.
10. Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
11. Provide recommendations for action based on sales performance analysis.

The Ideal Candidate

1. Experience as Senior Sales Associate.
2. Preferably 1-2 years of experience in a similar role within a structured environment.
3. Highly developed business acumen.
4. Ability to take a 'big picture' view of situations.
5. Good communication and collaboration skills.
6. Highly detail-oriented and organized.
7. Fluent in Italian and basic English.

Be valued.

At PVH, we recognize that our people are our greatest asset. We prioritize health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We aim to foster a culture of care that encourages loyalty, commitment, and a sense of belonging.

• Balance – Work Smart, our flexible working model, offers trust, connection, collaboration, and community. You can choose a hybrid setup and working hours that suit you.
• Health & Wellbeing – wellbeing programs, premium subscriptions to Headspace, volunteering opportunities.
• Develop – PVH University offers training programs to support your professional and personal growth.
• Be at the forefront – stay connected to Calvin Klein and Tommy Hilfiger, participate in market launches, and enjoy employee discounts.

Be part of it.

PVH Europe, along with our brands TOMMY HILFIGER and CALVIN KLEIN, is committed to fostering an inclusive and diverse community. We value diversity and consider all qualified applicants without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.