Depot Team Lead

Stefanini, Inc; Torino; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A tech support company is seeking an experienced individual to manage their IT support team in Italy. This role requires strong leadership skills, excellent customer service, and proficiency in both Italian and English. Responsibilities include team management, scheduling, and handling computer-related requests. Candidates should have at least 4 years' experience in IT support and strong organizational skills.

Competenze

• 4 Years' experience in an IT Support Role.
• 1 Years' experience as a team leader.
• Hardware knowledge of IT equipment.
• Strong sense of customer service and good organizational skills.

Mansioni

• Manage Depot team in Italy.
• Schedule yearly reviews with team.
• Manage response to computer related requests and incidents.

Conoscenze

IT Support

Team Leadership

Proficiency in Italian

Good level of English

Customer Service

Organizational Skills

Communication Skills

Multitasking

Strumenti

Service Now

Descrizione del lavoro

Job Responsibilities

• Manage Depot team in Italy;
• Manage weekly team meetings to ensure training and information distributed to all the team;
• Schedule yearly reviews with team, making sure all details are recorded on HR systems;
• Manage response to computer related request and incidents;
• Ensure planning, schedules, breaks, code of conduct etc. are respected by the team members.

Job Requirements

• 4 Years' experience in an IT Support Role;
• 1 Years' experience as a team leader;
• Language skills: Proficiency in Italian and a good level of English;
• Hardware knowledge of IT equipment;
• Ability to co-ordinate with multiple IT teams to achieve desired outcome and previous experience in vendor management;
• Experience using ticketing tools to manage support (Service Now);
• Candidates need to be adaptable, efficient, and able to work independently;
• Strong sense of customer service and good organizational skills;
• Excellent Verbal and Written Communication Skills;
• Ability to multitask and team focused.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!