Demand and service provisioning specialist

Eutelsat Communications SA; Torino; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading global satellite operator is seeking a Demand and Service Provisioning Specialist in Torino, Italy, to enhance service delivery. The ideal candidate will possess a Master’s degree and 3-5 years of relevant experience in delivery management. You will coordinate operational activities, collaborate with cross-functional teams, and ensure effective service governance. The role demands strong analytical, problem-solving skills, and familiarity with tools like Salesforce. Join us to thrive in a supportive work culture focused on diversity and sustainability.

Servizi

Flexible schedules

Hybrid/remote work options

Focus on diversity and inclusion

Competenze

• 3 to 5 years of experience in delivery management and business operations activities.
• Solid understanding of networking fundamentals (IP, routing, etc.).
• Strong collaboration and problem-solving skills.

Mansioni

• Coordinate technical and operational activities related to service management.
• Collaborate with technical and product teams for effective communication.
• Manage and monitor performance metrics (SLA/KPI).

Conoscenze

Technical understanding

Operational discipline

Analytical mindset

Collaboration

Problem-solving skills

Formazione

Master Degree in Business Management, Telecommunications Engineering, Computer Science or related fields

Strumenti

Salesforce

Service Now

Tableau

Descrizione del lavoro

Demand and service provisioning specialist

Country/Region: IT

Connect with Eutelsat

Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well‑being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology

Job Overview

We are looking for an enthusiastic and skilled Demand and Service Provisioning Specialist to join our team and play a critical role in contributing to the governance, optimization, and continuous improvement of service delivery and provisioning processes within the Business Operations team. In this position, you’ll work closely with internal Business, Technical, Engineering and IT Teams and external Distributors, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are

• You combine technical understanding and operational discipline, with curiosity for how complex services are delivered and improved.
• You are comfortable working in cross‑functional environments, bridging business needs and technical solutions.
• You have an analytical and structured mindset, capable of managing priorities and monitoring performance metrics.
• You are proactive, collaborative, and eager to learn from a team operating in a high‑reliability environment.
• You see process governance as a way to enable scalability, efficiency, and quality in service delivery.

What You’ll Do

• Coordinate technical and operational activities related to the activation, modification, and management of connectivity services.
• Collaborate with technical and product teams to ensure proper service orchestration and effective cross‑functional communication.
• Gather and formalize product requirements, supporting the Product Management team in service evolution initiatives.
• Support service governance activities, ensuring alignment between business requirements and operational capabilities.
• Contribute to the definition and implementation of service delivery and provisioning workflows, focusing on SLA, KPI, and process improvement.

What You’ll Need

• Preferred Master Degree in Business Management, Telecommunications Engineering, Computer Science or related fields with some experience in telecommunications.
• From 3 to 5 years of experience in delivery management and business operations activities.
• Solid understanding of networking fundamentals (IP, routing, etc.).
• Experience or strong interest in Service Management and Provisioning Operations.
• Analytical mindset with the ability to manage processes and performance metrics (SLA/KPI).
• Strong collaboration and problem‑solving skills, with an orientation toward results.
• Familiarity with Salesforce and with Service Management (e.g., Service Now) and Data Analytics (e.g., Tableau).
• Familiarity with ITIL or similar Service Governance frameworks.
• Proficiency in written and spoken English.
• Ability to travel, if required.

Where You’ll Work

Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat and acknowledge notice of and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.