Deli & Bakery Department Manager – Customer-First

Kroger; Lombardia; On-site; EUR 26,000 - 38,000; Full time

Job summary

Kroger in Lombardia, Italy is seeking a Deli/Bakery Department Supervisor to lead daily operations, ensure top-notch customer service, and uphold safety and quality standards. You will direct all functions of the Deli/Bakery, train staff, and manage scheduling and inventories to meet sales goals.

The role emphasizes teamwork, adherence to local laws, and delivering excellence in product quality and customer experience within a fast-paced store environment.

Qualifications

• Must be at least 18 years old.
• Strong communication skills.
• Basic math ability (counting, addition, and subtraction).
• Current food handler permit required upon employment.

Responsibilities

• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Train and develop associates on performance of their job including inventory, stocking, CAO, Key Retailing and participate in the performance appraisal process.
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets through collaboration and teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and make suggestions regarding products sold within the department and throughout the store.
• Slice deli meats and cheeses or Bakery items customers' requests using proper deli equipment in the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Inform customers of Deli/Bakery specials and offer samples.
• Use all equipment in deli such as the fryer, rotisary, heat lamps, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Develop and implement a department business plan to achieve desired results.
• Implement merchandising promotional plan for the department.
• Keep entire department staff current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Schedule appropriately for price change activity including shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Basic math

Job description

Kroger in Lombardia, Italy is seeking a Deli/Bakery Department Supervisor to lead daily operations, ensure top-notch customer service, and uphold safety and quality standards. You will direct all functions of the Deli/Bakery, train staff, and manage scheduling and inventories to meet sales goals.

The role emphasizes teamwork, adherence to local laws, and delivering excellence in product quality and customer experience within a fast-paced store environment.