Datacenter Project Manager

Microsoft; Milano; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading cloud services provider in Milan is seeking a Data Center Project Manager to oversee service incidents and ensure excellent project delivery. The ideal candidate has a High School Diploma, industry experience, and expertise in managing client relationships. You'll be responsible for adhering to safety protocols and developing best practices across data centers. This position offers a variety of benefits including industry-leading healthcare and educational resources.

Servizi

Industry leading healthcare

Educational resources

Generous time away

Competenze

• Industry experience or college course work in related fields.
• Ability to meet Microsoft's security screening requirements.
• Experience working in physical IT infrastructures like servers and networking.

Mansioni

• Manage assigned projects to meet service delivery objectives.
• Perform troubleshooting for service incidents and escalate as needed.
• Manage relationships with clients and suppliers.

Conoscenze

Experience in Critical Environment infrastructures

Technical College degree in relevant field

Applicable certifications

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Overview

As a Microsoft Data Center Project Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This role will help you build a solid understanding of data center procedures, engage in collaboration across various teams, and provide mentorship across data centers by sharing best practices.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft\'s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I focuses on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts supporting services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications :

• High School Diploma or equivalent AND industry experience OR industry experience and college course work.

Background Check Requirements :

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack / Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical / Mechanical Engineering, or related field.
• Applicable certifications: ASICS / Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Responsibilities

Responsibilities :

• Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
• Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
• Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA / OLAs, with minimal disruption to the client / customer and business.
• Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
• Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
• Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
• Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.
• Embody our values of respect, integrity, and accountability.

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect