What this Job Entails :
The Data Center Technician I will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.
Scope :
- Follows established procedures on routine work
- Requires detailed instructions
Your Roles and Responsibilities :
- Assist with installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber / copper / other cables and cable management, servers, storage, and other devices in the Data Center.
- Confirm and label devices, rack and cables.
- Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
- Work under the direction of Site Operations Supervisor and / or Operations Manager and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position,
Required Qualifications / Skills :
- High school diploma or general education degree (GED) and 0 to 2 years’ related experience and / or training; or equivalent combination of education and experience
- Excellent verbal and written communication skills in English
- Ability to respond to any On-Call request within 1 hour, while on-call
- Understanding of how to cable systems (power / copper / fiber / other) correctly based on ticket requirements and SOP standards
- Familiarity with working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
- Ability to adapt to changing priorities, conditions, and circumstances
- Strong organization skills
- Working knowledge of computer hardware
- Understanding of networking components and infrastructures
- Knowledge of copper and fiber testers
- Excellent troubleshooting skills
- Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
- Familiarity with cable management and knowledge of how to run fiber and copper in a data center
- Some knowledge of Data‑Center electrical, HVAC, and bandwidth infrastructures as well as fiber / copper topologies
- Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)
- Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
- Ability to learn new software
Preferred Qualifications :
- Certifications in Data Center technologies are desired
- Hands on experience in electrical, HVAC, and data center infrastructures
- Familiarity with ticketing systems
- Working knowledge of networking components and infrastructures, including Wi-Fi
Physical Demand & Work Environment :
- Physically assist in moving and racking equipment.
- Able to safely lift and move a minimum of fifty (50) pounds
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and / or fingers