Data Center Technician

Amazon; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading tech company in Milano is seeking a Data Center Technician to maintain and support their cutting-edge data center infrastructure. The role involves troubleshooting hardware issues, working with cross-functional teams, and adhering to security best practices. Candidates should have a high school diploma and experience in hardware diagnostics and networking. This full-time position operates on a 24/7 shift rotation.

Competenze

• Experience with computer hardware troubleshooting and repair.
• Experience in networking.

Mansioni

• Work and meet SLA’s against assigned trouble tickets.
• First line touch point for hardware troubleshooting.
• Perform regular server hardware repairs.
• Carry out routine network and OS related repairs.
• Work with cross-functional teams to complete routine work.
• Engage with Smart Hands in EU Regional POPs.
• Adhere to security and safety best practices.
• Participate in Data Center power & cooling events.
• Perform server upgrades, rebuilds, and scheduled works.

Conoscenze

Computer hardware troubleshooting

Networking

Formazione

High school or equivalent diploma

Descrizione del lavoro

Job ID: 3106000 | Amazon Data Services Ireland Limited

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). The position is full time and shift based, operating on a 24*7 rotation.

Responsibilities

• Work and meet SLA’s against assigned trouble tickets via a directed workflow
• First line touch point for hardware troubleshooting and technical issues
• Perform regular server hardware repairs (drives, motherboards etc)
• Carry out routine network, server hardware and OS related repairs
• Work with cross-functional teams on a regular basis to complete routine work
• Engage with Smart Hands in EU Regional POPs
• Adhere to security and safety best practices in the data center
• Participate in Data Center power & cooling events
• Participate in team meetings for metric analysis and daily/weekly goals achievement
• Identify and help create documentation for use globally
• Identify and help create process improvements relevant to the data center environment
• Perform server upgrades, rebuilds, scheduled works as required
• Interact with third party vendors & contractors
• Contribute to the development of other team members

Basic Qualifications

• High school or equivalent diploma
• Experience with computer hardware troubleshooting and repair
• Experience in networking

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

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