Data Center Operations Manager, DCC Communities

Amazon; Milano; In loco; EUR 60.000 - 135.000; Tempo pieno

Descrizione del lavoro

A global technology leader is seeking a Data Center Operations Manager in Milan. This role entails managing a diverse team, ensuring efficient daily operations, and improving workflow in a fast-paced data center environment. Candidates should possess a bachelor’s degree in electrical or computer engineering, along with relevant experience in network and operating systems. The role offers competitive compensation and various career advancement opportunities within a supportive culture.

Servizi

Career growth opportunities

Flexible work environment

Inclusive culture

Competenze

• 2+ years of experience in network and operating system support.
• Strong analytical skills with attention to detail.
• Experience in project management is a plus.

Mansioni

• Prioritize and assign trouble tickets to technicians.
• Manage diverse teams across locations.
• Ensure effective day-to-day data center operations.
• Develop and mentor team members.

Conoscenze

Team management

Operational efficiency

Strategic planning

Effective communication

Technical knowledge

Formazione

Bachelor's degree in electrical/computer engineering or equivalent

Strumenti

Network management tools

Operating systems

Descrizione del lavoro

Data Center Operations Manager, DCC Communities

Job ID: 3142518 | Amazon Data Services, Inc.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Job Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop career paths for employees and update our internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 7/24 shift arrangement, and hardware logistics
• Fast learn or act as the subject‑matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team processes, technology innovation, and automation
• Manage large‑scale events (outages) and act as the call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule, coordinating absences and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our customer experience

A Day in the Life

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team. AWS is a fast‑paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation.

All candidates should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the data center space. This team works in an environment that operates 24/7.

About the Team

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture.

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance.

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• A+ or CND (Certified Network Defender) or Network+ or Security+
• 2+ years of network and operating system support experience, or a bachelor’s degree in electrical engineering, computer engineering, or equivalent

Preferred Qualifications

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience conducting interviews and making effective hiring decisions
• Project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2)
• Knowledge of products: EC2, EBS, S3 etc.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,700/year in our lowest geographic market up to $158,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: December 19, 2025 (Updated 1 day ago)

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