Data Center Generator Service Technician, DCC Communities

Amazon; Milano; In loco; EUR 51.000 - 115.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan is seeking a Generator Service Technician to oversee the operation and maintenance of electrical generator systems. The candidate will be responsible for troubleshooting, repairs, and providing exceptional customer support while ensuring safety standards are met. This role requires frequent travel and a commitment to maintaining high service levels. A high school diploma and relevant technical training are required, alongside customer service experience.

Servizi

Competitive salary

Comprehensive benefits package

Competenze

• 1+ years of electrical or mechanical experience in a relevant industry.
• 1+ years’ experience with Microsoft Office products.
• Military or Trade School training preferred.

Mansioni

• Identify and troubleshoot electrical generator systems.
• Respond to customer requests and provide quality repairs.
• Document detailed descriptions of repair operations.
• Travel to designated sites and perform field service repairs.

Conoscenze

Electrical or mechanical experience

Customer service skills

Problem-solving skills

Safety compliance

Formazione

High school diploma or equivalent

Technical training

Strumenti

Microsoft Office

Descrizione del lavoro

Job ID: 3053737 | Amazon Data Services, Inc.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.

The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.

Key Job Responsibilities

• Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities
• Respond to customer requests
• Travel to designated sites and perform professional quality field service repairs consistent with company standards
• Advise the Generator Service Manager of parts needed for necessary repairs
• Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary
• Document detailed, complete and legible descriptions of all repair operations performed
• Accurately record time, expenses, and mileage
• Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice
• Lift up to 40 lbs frequently; pushing and pulling a maximum force of 40 lbs
• Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required

Basic Qualifications

• High school or equivalent diploma
• Technical (Military/Trade School) training or 1+ years of electrical or mechanical, HVAC, fire system experience in a mission‑critical infrastructure or equivalent experience in a relevant industry (for example: electrical or mechanical)
• 1+ years’ experience with Microsoft Office products (including Excel, Word and PowerPoint)

Preferred Qualifications

• 2+ years of data center engineering experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,600/year in our lowest geographic market up to $133,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.