Data Center Engineering Operations Chief Engineer, Dceo

Experteer Italy; Milano; In loco; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

A global technology leader in Milan is seeking a Data Center Engineering Operations professional to oversee critical infrastructure operations. This role requires expertise in mechanical and electrical systems, strong troubleshooting skills, and the ability to maintain high standards of customer service. Ideal candidates will have relevant certifications and a strong understanding of data center operations, with opportunities for career growth in an inclusive culture.

Competenze

• Good verbal and written English communication skills.
• Demonstrate key electrical competencies.
• Knowledge of mechanical systems.

Mansioni

• Oversee the operations of mechanical and electrical equipment.
• Assist in the design of new facilities.
• Perform root cause analysis of equipment failures.

Conoscenze

Problem solving

Troubleshooting

Understanding of MEP systems

Good judgment

Ability to prioritize

Formazione

Apprentice/trades certification or diploma in Electrical field

Undergraduate degree in a technical field

Strumenti

MS Office

Descrizione del lavoro

Overview

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We keep the cloud running and support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure continual access to customer innovations. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to deliver the highest safety and security standards while providing seemingly infinite capacity at the lowest possible cost for our customers. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Role and Location

Amazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations Team in the Greater Milan Area. This team maintains the critical physical infrastructure that supports AWS. Specifically, they ensure the data center's mechanical, electrical, and plumbing (MEP) systems operate with 100% availability while maintaining first-class customer service to teams and groups within the data centers.

Responsibilities

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centers
• Assist in the design and build out of new facilities
• Act as an escalation point for all facilities-related issues within the data center region and work OT hours as needed to support site stability
• Perform root cause analysis of equipment failures
• Troubleshoot and report facility and data center events within internal SLA
• Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams
• Provide training and guidance to Engineering Operations Technicians and assist in recruiting efforts
• Ensure all safety procedures are adhered to by vendor and Amazon staff
• Utilize internal Change Management Systems to manage building workflows
• MV/LV isolation to facilitate MV maintenance
• Provide metric availability reporting on a weekly basis

Qualifications and Competencies

• Ability to solve problems at their root, understanding broader context
• Aptitude for troubleshooting and problem solving
• Ability to maintain SLAs through proactive issue detection and immediate response
• Proven experience reading SLDs and control schematics
• Ability to follow support procedures, system documentation, and issue tracking entries
• Good judgment and decision-making instincts
• Ability to prioritize in a complex, fast-paced environment
• Ability to take ownership of technical issues escalated by customers

Physical Requirements

• Work at heights and from ladders
• Perform physical tasks
• Work in a noisy environment with ear protection

Working Arrangements

Role based in the Greater Milan area with flexibility to travel to other locations within the EMEA region if required.

Location and Schedule

• Working location: Data centers located in remote areas outside Milan; a valid driving license is required
• Work schedule: 100% in-person onsite due to the hands-on nature of managing mission-critical infrastructure. Standard hours are 8 AM - 5 PM Milan time, Monday to Friday, with no shift work
• Working language: Interview process conducted in English

About the Team and AWS

Diverse experiences and inclusive culture. AWS values diverse experiences and encourages you to apply even if you do not meet all preferred qualifications. AWS emphasizes mentorship, career growth, and work-life balance.

Basic Qualifications

• Good verbal and written English communication skills
• Apprentice/trades certified or diploma in an Electrical field
• Demonstrate key electrical competencies (Practice & Theory)
• Knowledge of mechanical systems (Mechanical, HVAC, Controls)
• Ability to draft accurate support procedures in English and document issues
• Ability to take full ownership of technical issues
• Willing to travel between data center sites and internationally if required
• Solid IT skills; experience with MS Office

Preferred Qualifications

• 3+ years of experience in operations and on-call support for data center facilities or mission-critical plants
• Undergraduate degree in a technical field (EE, MechE, IndustrialE)
• Project management experience

Equal Opportunity

Amazon is an equal opportunities employer. We value a diverse workforce. We make recruiting decisions based on experience and skills. Privacy notice and accommodations information are available at the provided links.

How to Apply

To apply, please submit a detailed copy of your CV in English.