Data Center Engineer

Cds, A Hewlett Packard Enterprise Company; Catania; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A technology services firm is seeking an experienced Data Center Engineer in Catania, Italy. The role involves providing server hardware support and managing data centre cabling and facilities tasks. Candidates must possess strong knowledge of HPE servers and experience in a data centre environment. Join our team and help deliver exceptional service while ensuring customer satisfaction.

Competenze

• Strong knowledge of HPE servers required.
• Experience with patch cabling in data centre.
• Good knowledge of ServiceNow is necessary.

Mansioni

• Installations, maintenance, and repairs on customer equipment.
• Testing of all data centre interlink cabling.
• Manage complex customer problems and build relationships.

Conoscenze

Knowledge of HPE servers

Experience in patch cabling

Good knowledge of ServiceNow

Knowledge of ESD working practice

Knowledge of general health & safety

Good MS Office skills

Descrizione del lavoro

Who We Are

CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to HPE customers and delivering business‑oriented services such as application development, support and maintenance, virtualization, automation, cloud and infrastructure administration.

CDS operates in 11 European countries with more than 1,800 employees and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

We are looking for an experienced Data Center Engineer; the role will primarily involve providing server hardware support across a multi‑vendor environment. Hardware consists of HPE servers, Dell servers and includes data centre cabling activities such as installation, termination, patching, and testing of all DC interlink cabling (i.e., CAT‑5e, CAT‑6 6A, fibre optic).

The role also includes data centre facilities management activities such as, but not limited to, IMAC\D (Install, Move, And Change, decommissioning) work, escorting external resources, requesting access, goods in/out.

Based on customer sites in Lewisham and London Docklands, covering 24/7/365 on a 12‑hour shift schedule.

The tasks will include (but not limited to) :

• Installations, maintenance, and repairs on customer equipment.
• Installation, termination and testing of all data centre interlink cabling.
• Strong customer relationship building skills and the ability to manage complex customer problems.
• Maintains a high level of customer satisfaction by clarifying customer needs and ensuring they are met; handles customer‑relations problems promptly and appropriately.
• Ensures all calls are resolved within the agreed SLA, escalates when necessary, and updates customers until resolution and closure.
• Communicates effectively at all levels, both written and verbal.
• Displays calmness and the ability to solve problems under pressure.

Required skills and attributes

• Must have strong knowledge of HPE servers.
• Experience of patch cabling in a data centre environment.
• Good knowledge of ServiceNow (SNOW).
• Sound knowledge of ESD working practice.
• Sound knowledge of general health & safety.
• Good MS Office tool skills.

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At CDS, we are an equal opportunity employer. We attract and retain the best‑qualified individuals available, without regard to race, ethnicity, religion, gender, sexual orientation, age, or disability.