CYS - GCAP Joint Venture Headquarters - Experience Senior Manager

Experteer Italy; Genova, Catania, Chieti, Roma; Ibrido; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A global industrial group is seeking an experienced Senior Manager to lead digital experience strategies for employee and customer solutions. The ideal candidate will have senior-level experience in UX/UI design, strong leadership skills, and a user-centered approach. This permanent position offers a hybrid working model and is based in Italy, specifically in Genova.

Competenze

• Proven experience in UX/UI design at a senior level.
• Strong leadership skills to manage and develop design teams.
• Expertise in design tools and methodologies.

Mansioni

• Define and implement a unified digital experience strategy.
• Lead and mentor the digital experience team.
• Oversee user research and data analysis for design improvements.

Conoscenze

Digital Experience Strategy

UX/UI Design

Leadership

User Research

Communication Skills

Formazione

Relevant IT or Business Degree

Strumenti

Figma

Sketch

Microsoft Office

Descrizione del lavoro

Leonardo is a global industrial group, among the main global players in Aerospace, Defence and Security that realises multi-domain technological capabilities in Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security and Space. With over 60,000 employees worldwide, the company has a solid industrial presence in Italy, the UK, Poland and the US. It also operates in 150 countries through subsidiaries, joint ventures and investments. A key player in major international strategic programmes, it is a technological and industrial partner of governments, defence administrations, institutions and companies.

Within the GCAP Joint Venture, in the GCAP Technical Leadership UO, we are looking for a Experience Senior Manager for GCAP HQ in Reading (UK). The Experience Senior Manager leads the digital experience strategy for both employee and customer solutions (product & platform) within the JV. Reporting to the Head of Technology Strategy & Enterprise Architecture, they oversee a team responsible for delivering intuitive, user-friendly digital solutions that enhance productivity, engagement, and satisfaction. This role requires strong leadership, collaboration, and a user-centred approach to drive digital transformation.

Key Capability Accountabilities and Objectives

• Digital Experience Strategy and Leadership: Define and implement a unified digital experience strategy for employee and customer-facing solutions.
• Team management: Lead and mentor the Employee Experience Manager and Customer Experience Manager, ensuring consistency and quality across all digital touchpoints.
• Collaboration and stakeholder engagement: Work with product managers, developers, and senior leadership to align design solutions with business and technology goals.
• User research and data-driven design: Oversee research, usability testing, and data analysis to ensure designs meet user needs and drive measurable improvements.
• Champion best practices and implement design standards: Champion best practices in UX/UI, accessibility, and digital design, ensuring alignment with enterprise architecture principles and emerging technologies.

Seniority

Senior (5-10 anni)

Essential Skills, Experience and Qualifications

• Relevant IT or business degree or demonstrable experience.
• Proven experience in UX/UI design, service design, or digital product design at a senior level.
• Strong leadership skills, with experience managing and developing design teams.
• Expertise in design tools (Figma, Sketch) and UX research methodologies.
• Ability to work with development teams, product managers, and senior stakeholders.
• Deep understanding of accessibility, usability, and data-driven design approaches.
• Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• High ethical standards when handling confidential information.

Desiderable Skills, Experience and Qualifications

• Applicable technology certifications, project management qualifications, or demonstrable experience.
• Evidence of continuous professional development.
• Experience in enterprise software or large-scale customer experience design.
• Knowledge of Agile methodologies, front-end technologies, and enterprise architecture principles.
• Background in engineering, industrial, or other technical environments.

Language Skills

English C1.

Citizenship

Italian.

Primary Location

IT - Roma - Via Laurentina

Additional Locations

IT - Catania, IT - Chieti Scalo, IT - Genova - Fiumara

Contract Type

Permanent

Hybrid Working

Hybrid