CX Growth & Digital Optimization Specialist

QVC Italy; Lombardia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A multi-brand retail company in Lombardia is seeking a CX Digital Product Specialist to enhance the digital experience. The candidate will manage website improvements, collaborate across teams, and ensure customer satisfaction. Required qualifications include a relevant degree, 3+ years of experience in digital roles, and fluency in English and Italian. The role offers competitive compensation and opportunities for professional growth.

Servizi

Competitive compensation

Paid time off

Employee assistance programme

Parental leave

Company discounts

Competenze

• At least 3 years of experience in a similar role in CRO, digital and e-commerce fields.
• Fluent in English and Italian.
• Ability to work in a fast-paced international environment.

Mansioni

• Highlight website and app improvements to enhance customer experience.
• Manage website optimisation roadmap aligned with the International roadmap.
• Audit and analyze funnel metrics for growth in conversion rates.
• Support business initiatives and ensure good coordination across teams.
• Partner with the A/B testing team for implementing testing programs.
• Track and resolve website issues in coordination with IT.
• Coordinate on-site optimisation projects with e-commerce teams.

Conoscenze

Customer-centric approach

Analytical skills

Problem-solving

Time management

Innovation interest

Formazione

Bachelor’s degree in Economics, Marketing or related fields

Strumenti

Adobe Target

BazaarVoice

Jira

Confluence

Adobe Analytics

Google Analytics

Descrizione del lavoro

A multi-brand retail company in Lombardia is seeking a CX Digital Product Specialist to enhance the digital experience. The candidate will manage website improvements, collaborate across teams, and ensure customer satisfaction. Required qualifications include a relevant degree, 3+ years of experience in digital roles, and fluency in English and Italian. The role offers competitive compensation and opportunities for professional growth.