CX Digital Product Specialist

QVC Italy; Lombardia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A multi-brand retail company in Lombardia is seeking a CX Digital Product Specialist to enhance the digital experience. The candidate will manage website improvements, collaborate across teams, and ensure customer satisfaction. Required qualifications include a relevant degree, 3+ years of experience in digital roles, and fluency in English and Italian. The role offers competitive compensation and opportunities for professional growth.

Servizi

Competitive compensation

Paid time off

Employee assistance programme

Parental leave

Company discounts

Competenze

• At least 3 years of experience in a similar role in CRO, digital and e-commerce fields.
• Fluent in English and Italian.
• Ability to work in a fast-paced international environment.

Mansioni

• Highlight website and app improvements to enhance customer experience.
• Manage website optimisation roadmap aligned with the International roadmap.
• Audit and analyze funnel metrics for growth in conversion rates.
• Support business initiatives and ensure good coordination across teams.
• Partner with the A/B testing team for implementing testing programs.
• Track and resolve website issues in coordination with IT.
• Coordinate on-site optimisation projects with e-commerce teams.

Conoscenze

Customer-centric approach

Analytical skills

Problem-solving

Time management

Innovation interest

Formazione

Bachelor’s degree in Economics, Marketing or related fields

Strumenti

Adobe Target

BazaarVoice

Jira

Confluence

Adobe Analytics

Google Analytics

Descrizione del lavoro

Join to apply for the CX Digital Product Specialist role at QVC Italy!

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video‑driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, e‑commerce sites and TV channels, making every screen a doorway to discovery, delight and community.

Opportunity

We are looking for a CX Digital Product Specialist to join our International QI Digital Optimization team based in Brugherio (MB) to help shape the future Digital Experience.

In this role you will be the main contact for different teams working on our digital experience to collect the needs and translate them into technical requirements for development.

You must have a clear customer‑centric approach to offer the best experience to digital users on the website and app at country level.

Your Impact

• Highlight country website and app improvements related to Search & Navigation, product discoverability, product recommendations, ratings & reviews, and a seamless purchase funnel to improve customer experience and increase conversion rate.
• Manage a website optimisation roadmap at a country level aligned with the International roadmap, including idea management, testing, technical requirements and reporting needs.
• Audit and analyse funnel metrics to address areas for growth in conversion rates.
• Support business initiatives and ensure good coordination and collaboration between the teams in various company departments.
• Partner with the A/B testing team to implement the testing program following the optimisation priorities.
• Track and resolve website "bug" issues through close partnership with IT departments.
• Coordinate on‑site optimisation projects across e‑commerce teams, tech product managers and external vendors.

What You Bring

• Bachelor’s degree in Economics, Marketing or related fields.
• At least 3 years of experience in a similar role in CRO, digital and e‑commerce fields.
• Experience with optimisation platforms such as Adobe Target, BazaarVoice, Jira and Confluence.
• Advanced knowledge of analytics tools (Adobe Analytics or Google Analytics).
• Fluent in English and Italian.
• Ability to work in a fast‑paced international environment.
• Must exhibit customer focus, aptitude for problem solving, good time‑management skills and a positive attitude.
• Strong interest in innovation and a pioneering spirit.
• Balance of analytical and technical experience while working in constant collaboration with many parts of the organization – including Digital Store, Performance Marketing, Content.

What We Offer

• Volunteering initiatives and activities funded by the company.
• Competitive compensation, paid time off, an employee assistance programme, parental leave, paid volunteer hours and company discounts.
• In the U.S. market, health‑care benefits starting on day one, a 401(k) plan and tuition reimbursement.
• Commitment to inclusion and belonging for all, and compliance with all applicable federal, state, and local laws and regulations. As an equal‑opportunity employer, we are committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout the application process, please contact us at [e-mail].

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Design, Art/Creative, and Information Technology

Industry

Retail

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.