Customer Technical Advisor

IC Resources; Parma; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading packaging solutions provider in Italy seeks a Customer Technical Advisor to enhance customer support operations. This role involves delivering field services, mentoring junior staff, and providing solutions to optimize machinery performance. Candidates should have a technical degree, over 5 years' experience in packaging machinery automation, and be willing to travel frequently. Proficiency in English is required, while knowledge of German is a plus, enriching the team's diverse capabilities.

Competenze

• At least 5 years of hands-on experience in testing and commissioning packaging machinery automation.
• Strong knowledge of structured problem-solving methodologies.
• Willingness to travel up to 70% of the time.

Mansioni

• Deliver high-quality field services at customer sites.
• Proactively suggest service solutions to optimize line performance.
• Mentor and coach junior team members.

Conoscenze

Technical problem-solving

Customer service orientation

Proficiency in English

Technical expertise in packaging machinery

Formazione

Technical degree or equivalent qualification

Strumenti

CRM tools

ERP tools

Descrizione del lavoro

Join to apply for the Customer Technical Advisor role at ACMA, a Coesia company

ACMA is a leading organization headquartered in Bologna, Italy. As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce. Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners.

We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about ACMA and its comprehensive business landscape, please visit www.acma.it/en.

ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023.

About the Role

Reporting to the Customer Care Supervisor, the Customer Technical Advisor will support business operations in the assigned areas.

Responsibilities

• Deliver high-quality field services at customer sites, including maintenance, line assessments, training, and production support.
• Proactively suggest service solutions to customers during service execution to optimize line performance.
• Lead stakeholders through structured problem-solving methodologies to resolve issues effectively.
• Interpret electrical diagrams, mechanical drawings, and technical documentation.
• Monitor, follow up, and document resolved cases.
• Mentor and coach junior assembly and service team members to enhance their technical skills.
• Share product improvement feedback with the Technical Engineering team.
• Create detailed and structured service reports for customers, outlining findings, corrective actions, and preventive measures.

What You Need to Be Successful

• A technical degree or equivalent qualification.
• At least 5 years of hands-on experience in testing and commissioning packaging machinery automation, with expertise in both mechanical and automation domains.
• Proven experience working at customer sites.
• Strong knowledge of structured problem-solving methodologies (e.g., root cause analysis).
• Passion and curiosity for technical challenges.
• A customer-focused mindset with excellent service orientation.
• Proficiency in English; knowledge of additional languages, in particular German will be considered an advantage.
• Familiarity with CRM and ERP tools is a plus.
• Willingness to travel up to 70% of the time, with an average trip duration of up to 2 weeks.

Coesia is an equal opportunity employer and embraces diversity and inclusion.