Customer Support Specialist Sofia, Bulgaria

Velenosi&Meredith; Trieste/Trst; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A premium global lifestyle brand is hiring a Customer Support Specialist fluent in Slovenian and English for their Sofia office. You will assist customers through various channels, ensuring a great experience while complying with industry standards. The ideal candidate possesses excellent communication and problem-solving skills. This role offers competitive salary and benefits in a multicultural environment.

Servizi

Competitive salary and 14 salaries per year

Private health insurance

Wellness perks

Paid training

Structured onboarding

Clear path for career growth

Competenze

• Fluent in Slovenian and English, excellent communication skills.
• Confident in digital tools and electronic devices.
• Detail-oriented with an empathetic approach.

Mansioni

• Assist customers via phone, chat, and email with orders and product setup.
• Troubleshoot customer account-related questions.
• Ensure compliance with age-verification and industry standards.

Conoscenze

Native or C2-level Slovenian

Solid English (B2)

Excellent communication skills

Problem-solving skills

Confidence using digital tools

Descrizione del lavoro

We're Hiring: Customer Support Specialist (Slovenian & English) in Sofia, Bulgaria

Are you fluent in Slovenian and ready to support customers of a premium global lifestyle brand? Join our on-site team in Sofia where you'll assist adult consumers via phone, chat, and email with orders, product setup, troubleshooting, and account-related questions—all while ensuring compliance with strict age‑verification and industry standards.

Location: On-site in Sofia, Bulgaria

Languages: Slovenian (C2/native) English (B2)

Shifts: Rotational between Mon - Sat (9:00-23:00) & Sun (10:00-19:00)

Type: Full-time

Whats in it for you

• Competitive salary and 14 salaries per year
• Private health insurance & wellness perks
• Paid training and structured onboarding
• Work in a modern multicultural environment
• Clear path for career growth and internal development

You Bring

• Native or C2-level Slovenian plus solid English
• Excellent communication & problem‑solving skills
• Confidence using digital tools and supporting electronic devices
• A detail‑oriented professional and empathetic approach

Become a trusted advisor in a fast‑evolving compliance‑focused industry and deliver a top‑tier customer experience with purpose.

Apply now and grow your career in customer care!