Customer Support Specialist (French + English)

Essence Coaching Group; Napoli; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An international company in Italy is seeking a dedicated Customer Support Representative fluent in French and English. You will handle various customer inquiries, troubleshoot technical issues, and ensure every customer feels valued. The role offers a salary of 1700 EUR gross per month, with opportunities for hybrid work and career development.

Servizi

Structured onboarding

Skill development

Relocation assistance

Competenze

• Must have both French and English at an advanced level.
• Experience in BPO or with US customers.
• Customer-first mindset with excellent communication skills.

Mansioni

• Handle inbound and outbound requests via various channels.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.
• Ensure every customer feels supported and valued.

Conoscenze

French – C1

English – C1

Communication skills

Problem-solving ability

Attention to detail

Descrizione del lavoro

Overview

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

Responsibilities

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

Qualifications

• French – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Benefits

• Salary : 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.