Customer Support Specialist

Essence Coaching Group; Roma; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading customer support firm in Italy is seeking a Customer Support Representative fluent in French and English. This role involves handling customer inquiries via various channels, troubleshooting technical issues, and ensuring customer satisfaction. Candidates should have 1-2 years of experience in a BPO environment. A hybrid work model and relocation assistance may be available.

Servizi

Salary of 1700 EUR gross per month

Structured onboarding and ongoing skill development

Relocation assistance available

Competenze

• At least 1-2 years of work experience in BPO or experience with US customers.
• Excellent communication skills.
• Attention to detail.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and support.

Conoscenze

French (C1)

English (C1)

Customer-first mindset

Strong problem-solving ability

Descrizione del lavoro

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers. • Troubleshoot basic technical issues and provide solutions effectively. • Assist customers with spare parts search and purchases. • Deliver accurate information and ensure every customer feels supported and valued. What You Bring • French – C1 | English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills. • Strong problem-solving ability and attention to detail. • At least 1-2 years of work experience in BPO or experience with US customers. Why You’ll Love It • Salary: 1700 EUR Gross per month. • Access structured onboarding and ongoing skill development. • Potential for a Hybrid work model after 6 months, based on performance. • Relocation assistance is available.