Customer Support Specialist

Essence Coaching Group; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A multinational customer support firm in Italy is seeking a dedicated Customer Support Representative fluent in French and English to enhance the customer experience and provide technical troubleshooting. This position offers a salary of 1700 EUR gross per month and the potential for hybrid work after six months based on performance. If you possess excellent communication skills and problem-solving abilities, we want to hear from you.

Servizi

Structured onboarding

Ongoing skill development

Relocation assistance

Competenze

• At least 1-2 years of work experience in BPO or experience with US customers.
• Strong attention to detail.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information to ensure customer support.

Conoscenze

French – C1

English – C1

Customer-first mindset

Strong problem-solving ability

Excellent communication skills

Descrizione del lavoro

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers. • Troubleshoot basic technical issues and provide solutions effectively. • Assist customers with spare parts search and purchases. • Deliver accurate information and ensure every customer feels supported and valued. What You Bring • French – C1 | English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills. • Strong problem-solving ability and attention to detail. • At least 1-2 years of work experience in BPO or experience with US customers. Why You’ll Love It • Salary: 1700 EUR Gross per month. • Access structured onboarding and ongoing skill development. • Potential for a Hybrid work model after 6 months, based on performance. • Relocation assistance is available.