Customer Support Specialist

Essence Coaching Group; Bologna; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading coaching organization in Italy is seeking a Customer Support Representative fluent in French and English. The successful candidate will manage customer requests via various channels and troubleshoot technical issues while ensuring an exceptional service experience. With a customer-first mindset and 1-2 years of relevant experience, you will enjoy a supportive environment and potential hybrid work after 6 months.

Servizi

Relocation assistance

Structured onboarding

Ongoing skill development

Competenze

• At least 1-2 years of experience in BPO or with US customers.
• Strong problem-solving ability.
• Attention to detail and customer-first mindset.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare parts searches and purchases.

Conoscenze

French C1

English C1

Customer Service

Problem-solving

Descrizione del lavoro

Customer Support Representative - French English Are you a French‑speaking professional with a passion for exceptional customer experience and technical troubleshooting Were looking for a dedicated Customer Support Representative (French English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the worlds leading heavy equipment brands.

What You’ll Do

Handle inbound and outbound requests via phone email chat and webform from end consumers and CATs retailers. Troubleshoot basic technical issues and provide solutions effectively. Assist customers with spare parts search and purchases. Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

French C1 English C1 (Both languages at an advanced level are required). Customer-first mindset and excellent communication skills. Strong problem‑solving ability and attention to detail. At least 1‑2 years of work experience in BPO or experience with US customers.

Salary

Salary : 1700 EUR Gross per month. Access structured onboarding and ongoing skill development. Potential for a Hybrid work model after 6 months based on performance. Relocation assistance is available.

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type: Full Time

Experience: years

Vacancy: 1