Customer Support Representative (Spanish + English)

Essence Coaching Group; Napoli; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An international company is seeking a Customer Support Representative fluent in Spanish and English to provide exceptional service and technical support to customers. This role involves handling inquiries and troubleshooting technical issues. Candidates should have a customer-first mindset and 1-2 years of relevant experience. The position offers a competitive salary, structured onboarding, and potential for hybrid work after 6 months.

Servizi

Salary: 1700 EUR Gross per month

Access to structured onboarding

Ongoing skill development

Relocation assistance available

Competenze

• C1 level in Spanish and English is required.
• At least 1-2 years of experience in BPO or working with US customers.

Mansioni

• Handle inbound and outbound customer requests via various channels.
• Troubleshoot technical issues and provide solutions.
• Assist customers with spare parts search.

Conoscenze

Spanish

English

Customer-oriented mindset

Problem-solving ability

Attention to detail

Descrizione del lavoro

Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

What You’ll Do

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

• Spanish – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Why You’ll Love It

• Salary: 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.