CUSTOMER SUPPORT COORDINATOR

FORTNA; Parma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading international company is looking for a Customer Support Coordinator in Parma, Italy. Responsibilities include coordinating with clients, managing billing, and supporting the sales team. Candidates should have a university degree, significant experience, and excellent English skills, plus knowledge of additional languages is a plus. Join our dynamic work environment where personal initiative is valued.

Competenze

• Significant experience in similar roles.
• Ability to work within a complex, matrixed, and customer-focused organization.

Mansioni

• Coordinate contractual agreements with clients.
• Organize inspections and maintenance.
• Support active billing management.
• Liaise with logistics operators.
• Prepare quotations and draft offers to support the sales team.

Conoscenze

Excellent knowledge of English

Good knowledge of French

Good knowledge of German

Good knowledge of Spanish

Strong communication skills

Interpersonal effectiveness

Formazione

University degree or technical/humanities diploma

Descrizione del lavoro

Overview

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

Position Description

As a Customer Support Coordinator, you will be responsible for coordinating contractual agreements with clients and the overall service provided. This includes organizing inspections and maintenance, as well as building a long-term relationship to ensure continuity of service.

You will join the Lifecycle Performance Services team at FORTNA and your responsibilities will include:

• Supporting active billing management
• Liaising with logistics operators
• Managing warehouse stock and after-sales support
• Carrying out reporting and data analysis
• Managing customer master data and updating information in the relevant CRM
• Preparing quotations and drafting offers to support the sales team
• Assisting end customers and prospects with issue resolution and general inquiries related to the sales and after-sales processes
• Maintaining relationships with distributors and market partners
• Order confirmations and delivery scheduling
• Monitoring order status
• Communicating with customers and coordinating with internal teams

Experience and Skills

The ideal candidate should meet the following requirements:

Hard Skills

• University degree or technical/humanities diploma
• Significant experience in similar roles
• Excellent knowledge of English
• Good knowledge of French, German, or Spanish is a plus

Soft Skills

• Ability to work within a complex, matrixed, and customer-focused organization
• Strong communication skills with the ability to bring energy and a mindset of continuous improvement
• Excellent interpersonal effectiveness, communication, and negotiation skills

What We Offer

We are a fast-growing international company currently undergoing a major organizational transformation, enabling the creation of new processes and workflows. We offer a dynamic work environment where personal initiative is appreciated and valued.