Customer Support Agent (Italian & English Speaking)

Neo Group; Sicilia; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading iGaming company in Sicily is seeking a motivated Customer Support Specialist to provide exceptional service and support to customers. The role requires handling inquiries, resolving complaints, and maintaining customer records. The ideal candidate should have prior customer support experience and excellent English communication skills. This position offers a dynamic work environment with various benefits and opportunities for growth.

Servizi

Paid day off for birthday month

100% salary for 14 days of sick leave

Free online English courses

Complimentary Book Club sessions

Lively virtual team-building activities

20 working days of annual leave

Competenze

• Previous experience in customer support or a similar role.
• Excellent communication skills, both written and verbal in English.
• Patient, empathetic, and customer-focused mindset.

Mansioni

• Respond swiftly and accurately to inquiries via chat and email.
• Handle complaints with finesse, turning problems into positive outcomes.
• Maintain precise records of every customer interaction and transaction.

Conoscenze

Customer support experience

Excellent communication skills in English

Problem-solving skills

Multitasking ability

Descrizione del lavoro

Overview

Join the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isn t just expanding; theyre revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? Its talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale.

We are seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional service and support to our customers.

Responsibilities

• Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.
• Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.
• Ensuring satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.
• Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.
• Driving improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.

Requirements

• 🧩 Previous experience in customer support or a similar role.
• ✍️ Excellent communication skills, both written and verbal in English
• 🧘♂️ Patient, empathetic, and customer-focused mindset.
• 🤝 Strong problem-solving and conflict resolution skills.
• ⏱️ Ability to multitask and work efficiently in a fast-paced environment.

Benefits

• 🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market
• Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
• Receive 100% of your salary for 14 days of sick leave per year.
• Enhance your language skills with our free online English courses.
• Join our complimentary Book Club sessions, available in Russian & English
• Experience lively virtual team-building activities—because work should be fun!
• Annual Leave : 20 working days per year

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!