Customer Success Specialist

Recooty; Cordignano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A customer success organization in Cordignano is looking for a Customer Success Specialist. The role involves providing support and training to the customer service team and establishing strong relationships with clients to drive sales. Ideal candidates should have a bachelor's degree in business administration and proven experience in customer success roles.

Competenze

• Experience in customer success roles preferred.
• Strong knowledge of customer success strategies.
• Capability to develop efficient customer success strategies.

Mansioni

• Provide support and training to the customer service team.
• Establish and maintain a good strategic advisor relationship.
• Ensure proper implementation of business growth strategies.
• Discuss points related to customer satisfaction with higher officials.

Conoscenze

Excellent verbal and written communication skills

Analytical mind and problem-solving ability

Proven experience as a Customer Success Specialist

Good team player and multitasker

Inspiring leadership qualities

Formazione

Bachelor’s degree in Business administration or other related courses

Descrizione del lavoro

Job Responsibilities

• Provide support and training to the customer service team.
• Establish and maintain a good strategic advisor relationship to increase the sales of the organization.
• Ensure proper implementation of business growth strategies.
• Develop and implement efficient customer success strategies.
• Collect data to clearly understand the needs of the customers.
• Take care of customer satisfaction by coming up with customer support content.
• Discuss points related to customer satisfaction with the higher officials.

Job Skills

• Bachelor’s degree in Business administration or other related courses.
• Proven experience as a Customer Success Specialist or in other relevant roles.
• Knowledge of customer success strategies and sales growth strategies.
• Excellent verbal and written communication skills.
• Inspiring leadership qualities and strategic planning skills.
• Analytical mind and problem-solving ability.
• Good team player and multitasker.