Customer Success Specialist

THOLOS CAPITAL WALLS S.R.L. (Vedetta2Mondialpol S.p.A.); Abruzzo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A customer-centric technology company in Abruzzo is seeking a Customer Success Specialist to manage customer relationships and ensure a first-class experience. Responsibilities include onboarding, ongoing support, feedback collection, and data analysis. Ideal candidates have proven experience in customer management and excellent communication skills. Competitive compensation and benefits, including flexible work and continuous training, are offered.

Servizi

Flexible Work

Continuous Training

Competenze

• Proven experience in customer relationship management, preferably in the IT sector.
• Excellent communication and interpersonal skills.
• Proactive problem-solving ability and the capacity to work independently.
• In-depth knowledge of the products and services offered.

Mansioni

• Welcome new customers, guide them through products and services, and ensure understanding.
• Provide continuous support to customers and address questions.
• Gather feedback from customers to improve products and services.
• Utilize data and metrics to assess customer performance.

Conoscenze

Excellent verbal and written communication skills

Ability to work in a dynamic environment

Team spirit and collaboration

Strumenti

Data analysis tools

Descrizione del lavoro

Customer Success Specialist

We are currently looking for a new team member to manage customer relationships and ensure a first-class experience.

Main Responsibilities

• Customer Onboarding: Welcome new customers, guide them through our products and services, and ensure they have a clear understanding of the features offered.
• Ongoing Support: Provide continuous support to customers, address any issues or questions, and anticipate their needs to maximize satisfaction.
• Feedback Collection: Gather feedback from customers to continually improve our products and services, acting as a bridge between users and our development team.
• Data Analysis: Utilize data and metrics to assess customer performance and identify opportunities for process improvement.

Requirements

• Proven experience in customer relationship management, preferably in the IT sector.
• Excellent communication and interpersonal skills.
• Proactive problem‑solving ability and the capacity to work independently.
• In-depth knowledge of the products and services offered.
• Familiarity with data analysis tools and the ability to translate data into meaningful actions.
• Results‑oriented and customer‑focused.

Necessary Skills

• Excellent verbal and written communication skills.
• Ability to work in a dynamic environment and adapt quickly to changes.
• Team spirit and the ability to collaborate with various departments.

Economic Offer

We offer a competitive compensation package, commensurate with the candidate's skills and experience. Additionally, we provide the following benefits:

• Flexible Work: Opportunities for flexible work to promote a healthy work‑life balance.
• Continuous Training: Access to training and development programs to constantly improve your skills.

Dynamic Work Environment: A passionate team and a stimulating work environment in the heart of Milan. If you believe you have the necessary skills and experience to excel in this role, please submit your resume and a cover letter. We look forward to welcoming a new member to our customer success team!