Customer Success (Remote from Bulgaria)

Medium; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A growing brand is seeking a Customer Success Manager to enhance the customer experience and lead a high-performing team remotely. The ideal candidate should have over 5 years in customer success, preferably with leadership experience in e-commerce. Responsibilities include optimizing KPIs and ensuring effective customer communications. This role offers a flexible remote work environment and the chance to impact a rapidly growing company focused on innovation and customer excellence.

Servizi

Fully remote work environment

Flexible work hours

Collaborative culture

Competenze

• 5+ years of experience in customer success or similar client-facing role.
• At least 2 years in a leadership capacity.
• Attention to detail and ability to manage multiple workflows.

Mansioni

• Improve customer experience and success strategies.
• Track and optimize KPIs and team goals.
• Manage customer communications on various platforms.

Conoscenze

Leadership experience

E-commerce operations

Communication skills

Analytical skills

Problem-solving skills

Strumenti

Shopify

QuickBooks

Descrizione del lavoro

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success in Bulgaria.

Accountabilities:

• Own and continuously improve the end-to-end customer experience, defining scalable customer success strategies aligned with business growth objectives.
• Establish, track, and optimize KPIs, workflows, and team goals to drive customer satisfaction and operational excellence.
• Build, manage, and mentor a high-performing customer success function covering support, aftersales, and service coordination.
• Enable consultative sales and client communications across email, SMS, and social platforms, supporting both direct and third-party sales channels.
• Oversee accurate quote and invoice creation, client onboarding, equipment setup, and coordination with technical service partners.
• Lead customer communications related to shipping, damages, returns, and claims, ensuring fast, clear, and effective resolutions.
• Identify recurring operational pain points and collaborate cross-functionally to implement automation and process improvements.

Requirements:

• Minimum of 5 years of experience in customer success, client operations, or a similar client-facing role, with at least 2 years in a leadership capacity.
• Strong background in e-commerce operations, with hands-on experience using platforms such as Shopify and QuickBooks preferred.
• Excellent written and verbal communication skills, with the ability to manage complex customer interactions professionally.
• Strong analytical, organizational, and problem-solving skills, with high attention to detail.
• Ability to manage multiple workflows, priorities, and stakeholders in a remote, fast-paced environment.
• Familiarity with professional coffee equipment or the specialty coffee industry is a strong advantage.

Benefits:

• Fully remote, flexible work environment with a globally distributed team.
• Opportunity to lead a high-impact function within a rapidly growing brand.
• Collaborative and passionate culture focused on innovation and customer excellence.
• Exposure to international customers and cross-functional business operations.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.