Customer Success Manager Needed

Remotely; Italia; Remoto; EUR 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

A global UGC production company is seeking a Customer Success Manager to own client relationships and drive retention. This remote role requires 2-4 years of account management experience, strong communication skills, and the ability to manage multiple priorities effectively. The position offers a salary range of $25,000–$30,000 annually, along with performance bonuses and opportunities for career advancement.

Competenze

• 2–4 years experience in Account Management or Customer Success.
• Agency experience in creative or influencer marketing is a big advantage.
• Excellent at managing multiple accounts and priorities.

Mansioni

• Manage and grow a portfolio of client accounts.
• Lead onboarding and performance review calls.
• Drive retention by delivering exceptional client experience.

Conoscenze

Account Management

Client Relationship Management

Strong Communication

Solution-oriented Mindset

Fluency in English

Strumenti

Monday.com

Slack

Google Suite

CRM tools (HubSpot/Pipedrive)

Loom

Notion

Descrizione del lavoro

Customer Success Manager (Account Management Focus) Remote – Full Time

Are you a strong Account Manager who knows how to own client relationships, drive retention, and deliver results in a fast-paced creative environment? Do you thrive on structure, communication, and long-term client success? Then you might be the Customer Success Manager we’re looking for at ContentJet.

About ContentJet

ContentJet is a global UGC production company powering high-performance ad creatives for mobile apps, SaaS brands, and fast-scaling e-commerce companies. We combine human creativity, AI-powered production, and strategic testing frameworks to deliver content that performs. Our team spans 14+ countries and works with top brands across TikTok, Meta, and paid social.

The Role: Client Ownership + Retention + Growth

This role is ideal for someone with Account Management experience who wants to go beyond check-ins and reporting. You’ll own client accounts from onboarding through delivery, retention, and growth. You’ll work cross-functionally with Creative Directors, Production Managers, and Editors to keep projects moving—and ensure clients get results worth renewing for.

What You’ll Do

• Manage and grow a portfolio of client accounts
• Lead onboarding, weekly check-ins, and performance review calls
• Act as the single source of truth for client goals, priorities, and deliverables
• Keep production aligned with client expectations and strategy
• Proactively identify risks, manage challenges, and solve problems before they accelerate
• Ensure on-time delivery through strong project communication
• Translate client feedback into clear tickets and actionable briefs
• Present creative updates and campaign insights with clarity and confidence
• Drive retention by delivering exceptional client experience and strategic value
• Identify upsell/cross-sell opportunities and expand accounts

Who You Are

• 2–4 years experience in Account Management or Customer Success
• Agency experience is a big advantage (creative, media, UGC, or influencer marketing)
• Strong communication—clear, confident, and professional
• Excellent at managing multiple accounts and priorities
• You own client outcomes—not just tasks
• Calm under pressure, solution-oriented mindset
• Fluent in English (Spanish or French is a big bonus)
• Familiar with production workflows, UGC, and content strategy is a plus

Tools You’ll Use

• Monday.com
• Slack
• Google Suite
• CRM tools (HubSpot/Pipedrive a plus)
• Loom
• Notion

Compensation + Growth

• Base Salary: $25,000–$30,000 USD/year
• Performance Bonuses: 10–20%
• Career Path: Senior CSM → Lead CSM → Head of Customer Success
• Remote Role – work from anywhere
• High ownership – real impact on client growth and retention

Why Join ContentJet

• Fast-growing company with elite performance standards
• Work directly with international brands and high-growth startups
• Be part of a creative-driven environment (UGC + AI + paid social)
• Work with an ambitious, no-drama, high-speed culture