Customer Success Manager - Italy

BMC Software, Inc.; Italia; In loco; EUR 71.000 - 120.000; Tempo pieno

Descrizione del lavoro

A leading tech firm in Italy seeks a Customer Success Manager to enhance customer satisfaction and retention. The role entails building relationships, understanding customer business objectives, and leading them through the success framework. Experience in customer-facing roles, proficiency in Italian and English, and knowledge of BMC Helix are essential. Join a collaborative team that values innovative solutions and customer-centric strategies, making a genuine impact in the industry.

Competenze

• 6+ years in customer-facing roles of progressing seniority.
• BMC Helix knowledge is vital.
• Strong executive presence in technical discussions.
• Outstanding written, verbal communication skills in Italian and English.

Mansioni

• Prioritize customer experience with satisfaction focus.
• Drive relationships within accounts to deliver business impact.
• Collect and share customer feedback for product improvements.
• Lead customers through engagement and lifecycle management.

Conoscenze

Customer relationship management

Communication skills

Problem-solving

Technical understanding

Empathy

Negotiation

Collaboration

Descrizione del lavoro

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native enginebehind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builderswho believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platformempowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!

Here is how, through this exciting role, YOU will contribute to BMC Helix's and your own success:

• Prioritize the BMC Helix customer experience with a focus on satisfaction and retention
• Focus on customer relationships within each account – deliver business impact and innovation to a customer’s business by understanding our customers’ key business objectives, values, and challenges
• Collect product, solution, and experience feedback from our customers to share with our product organization and influence our enhancements and long-term roadmap priorities
• Lead the customer through the customer success framework including onboarding, lifecycle engagement, adoption maturity, acceleration plays
• Support the customer with a strong communication strategy, quarterly business reviews, activity reports and strategic tooling, in partnership with the BMC Helix ecosystem
• Work diligently to build relationships of trust within your account at all levels
• Align with our customers’ business goals, mutually identify the best path forward, and drive a plan of action to achieve success against those goals
• Leverage data, signals, inputs to signal the ecosystem around how we can help customers to accelerate their business goals
• Bring your customers value in the form of prescriptive technology, industry, functional, direction and point of view
• Act as the internal advocate on behalf of your customer, communicating updates to the customer, and sharing feedback from your customer back to the BMC ecosystem

To ensure you’re set up for success, you will bring the following skillset & experience:

• 6+ years in customer-facing roles of progressing seniority
• BMC Helix knowledge - it is vital that you know and understand the Helix portfolio of solutions.
• Navigate customer organizational structures to identify and build relationships with executives and partners
• Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak
• Experience successfully navigating complex, matrixed organizations – this is a highly visible role that will continuously interface with customers and sales/presales leaders and c-level executives across the organization
• Proficient at being prescriptive and driving action-oriented meetings
• Influential team member, possessing a high level of integrity, cross-functional collaboration, and ability to bring alignment to complex environments
• Highly enthusiastic, creative, and collaborative individual that excels in a matrixed environment. Ability to manage influence through persuasion, negotiation, and consensus building
• Digest and effectively communicate technical concepts across audiences of varying technical abilities
• Has served the IT stakeholder audience at some point in your career and has experience with serving multiple lines of business. Understands the complexities of IT to Line of Business interoperability.
• Strong empathy for customers, employees and drive to growth revenue and market impact
• Deep understanding of value drivers in recurring revenue business models
• First-hand experience with organizational and project level governance models
• Outstanding written, verbal and listening communication skills – ability to relate to and talk with people at all levels of an organization
• High level of Italian AND English. 3rd language would be be desirable.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’llsolvehard problems, buildsmart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, andgrit. Our culture is inclusive, flexible, and built for people who want to stretch themselves- andsupport others doing the same. Whether you’re remote or in-office, you’ll find space toshow up fully and contribute meaningfully.You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

If Helixexcites youbutyou'reunsure if you meet every qualification,apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is €71,550 - €119,250

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.