Customer Success Manager

Chatwin SRL; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global business development firm is looking for a Customer Success Manager to oversee the onboarding and renewal of Italian-speaking clients. This role involves managing the implementation of SoSafe's cybersecurity solutions and requires 2 years of relevant experience. Candidates should be fluent in Italian and English, possess strong communication skills, and be able to handle technical setups. A proactive and customer-centric mindset is essential.

Competenze

• 2 years of experience in Customer Success, Onboarding, or Account Management ideally within a SaaS company.
• Fluent in Italian and English.
• Able to manage multiple customer tasks and stakeholders in parallel.

Mansioni

• Own the customer journey from onboarding to renewal.
• Manage technical implementation of SoSafe Awareness Platform.
• Guide customers on cybersecurity awareness measures.

Conoscenze

Customer-centric mindset

Proactive and hands-on approach

Strong communication skills

Stakeholder management

Technical setup handling

Interest in cybersecurity

Descrizione del lavoro

We are a company focused on international business growth and development. Our mission is to support innovative organizations in expanding their operations globally. Currently we are partnering with SoSafe a leading provider of cybersecurity awareness solutions helping companies stay ahead of cyber threats through tailored cutting‑edge programs.

SoSafe is one of the fastest‑growing security awareness scale‑ups worldwide. By putting people first and focusing on behavioral science they are disrupting the status‑quo of Cyber Security.

Tasks

In this role you’ll own the customer journey from the very beginning ensuring a smooth onboarding experience that sets the stage for long‑term success. You’ll guide customers through setup and activation then continue to serve as their strategic partner driving adoption, identifying growth opportunities and owning renewal strategy. If you thrive in fast paced environments where creativity to drive impact is celebrated we’d love to hear from you.

Your Mission

• Be the key point of contact for a portfolio of Italian speaking customers from onboarding through renewal
• Manage the technical implementation of SoSafe Awareness Platform (SaaS product) ensuring a smooth and successful Go‑Live
• Guide and advise customers on cybersecurity awareness measures helping them maximise the impact of our platform
• Conduct business reviews highlight ROI and support renewal / upsell conversations
• Collaborate with cross‑functional teams (Sales Support Product etc.) to drive success of your customers
• Act as the voice of the customer internally by sharing feedback with product development team
• Leverage the relationships you build to identify reference customers and case study candidates

Requirements

• Customer‑centric with a proactive and hands‑on mindset and strong motivation to make an impact in a fast growing company
• 2 years of experience in Customer Success Onboarding or Account Management ideally within a SaaS company
• Comfortable handling technical setups and liaising with support or engineering teams when needed
• Strong communication and stakeholder management skills able to handle commercial conversations confidently
• Fluent in Italian and English
• Able to manage multiple customers tasks and stakeholders in parallel
• Comfortable working both independently and as part of a collaborative international team
• Interest in cybersecurity or willingness to learn quickly

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1