Customer Success Manager

Goodhabitz; Milano; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

An international EdTech company is seeking a Customer Success Manager in Milan. This role involves overseeing client onboarding, conducting evaluation meetings, and driving user engagement on the platform. The ideal candidate will have over 5 years of experience in a related field and be fluent in both Italian and English. Offering unique perks such as free access to games and a vibrant office environment, this position is perfect for those passionate about learning and development.

Servizi

Free access to video games

Complimentary fresh fruit and snacks

Unlimited learning courses via MyAcademy

Office in Milan’s 5 Vie district

Competenze

• Fluent in Italian and English, both written and spoken.
• Experience in HR consultancy or L&D.
• Ability to present to larger groups.

Mansioni

• Evaluate results and identify new business opportunities.
• Maintain proactive client communication.
• Organize contract renewals and evaluation meetings.

Conoscenze

Client-focused communication

Solution-oriented approach

Empathy

Organization skills

Formazione

5+ years in Customer Success or related fields

Descrizione del lavoro

Overview

Catch the GoodHabitz Sparkle!

We are GoodHabitz, an international EdTech company with our headquarters in Eindhoven. We’re on a mission to make learning accessible, engaging, and fun for everyone. As fun as binge-watching your favorite series, scrolling through your newsfeed, or watching your team score that winning goal.

How do we make this happen?

By creating unique training experiences for learners in 10 countries (and counting), all produced in our very own GoodHabitz Studios.

But we’re not just about work. At GoodHabitz, we invest in fun outings and memorable events to make sure our people are having the time of their lives.

Curious about the people behind the scenes?

We’re a team of purpose-driven individuals who thrive on mutual inspiration and support. We’re positive, creative masterminds who always look on the bright side and take on every challenge that comes our way.

The Role

As a Customer Success Manager/Coach, you are a strategic learning & development partner for our clients. Your goal is to help national and international customers in the DACH region achieve their desired business outcomes, inspire as many people as possible to engage in personal development through GoodHabitz, and promote the use of our platform across their organization.

You’ll manage the onboarding of new customers, co-create action plans, initiate and host inspiration sessions for ambassadors, and regularly review results.

In addition, you’ll focus on expanding the collaboration and everything that entails. You collect customer feedback and share it internally to help us continuously improve. While you’re primarily responsible for your own portfolio, you are also part of a bigger, enthusiastic team ready to support you when needed. As Customer Success Coaches, we work together as a team – and that’s how we achieve our greatest successes.

Your responsibilities

• Evaluate results, identify risks, and explore further business opportunities
• Finalize contract renewals, aiming to meet or exceed team and personal goals
• Maintain proactive contact with your clients (at least once per quarter) to understand their needs and ensure structural integration of our platform
• Organize evaluation meetings with key stakeholders, manage expectations, and review outcomes based on defined objectives
• Develop tangible results and success stories with your clients and share these with colleagues and other organizations

You’re an inspiring and people-focused professional with strong empathy. Your enthusiasm is contagious, and you enjoy presenting in front of larger groups. You are passionate about the L&D space and share our vision on online learning. You challenge yourself, are open to growth, and love personal development.

Qualifications

• At least 5 years of experience as a Customer Success Manager and/or in internal communications, HR consultancy, people engagement, or L&D
• Strong subject-matter knowledge that makes you a credible sparring partner at all levels
• Client-focused, solution-oriented, decisive, with excellent communication and commercial skills
• Well-organized and structured in your work – you’re in the driver’s seat of your projects and can handle stress well
• Fluent in both Italian and English, written and spoken
• Able to work independently and maintain a high level of focus
• Experience as a trainer and/or coach, or a certified trainer, is a big advantage

Benefits

• Free access to video games, table tennis, and billiards.
• Complimentary fresh fruit, snacks, and after-work aperitivo.
• Unlimited access to a wide range of learning courses via MyAcademy.
• Office in the heart of Milan’s 5 Vie district.