Customer Success Executive - Dutch speaking in Milan

BizAway S.r.l. (ES); Milano; Ibrido; EUR 30.000 - 35.000; Tempo pieno

Descrizione del lavoro

An innovative travel management company is seeking a Customer Success Executive fluent in English and Dutch to manage client success in the BENELUX market. The ideal candidate will have at least a year of experience in B2B roles, proficiency with CRM tools, and strong communication skills. Responsibilities include onboarding clients, tracking engagement, and identifying upsell opportunities. The position offers a salary range of €30,000-€35,000, equity options, and a flexible work policy (3 days in-office, 2 remote).

Servizi

Equity in the company (stock options)

Career development opportunities

Multicultural team environment

Free coffee and beers

Fridays off

Flexible working policy

Competenze

• 1+ years of experience in B2B Account Management or Customer Success.
• Comfortable working with CRM tools and client dashboards.
• Thrives in a fast-changing environment.

Mansioni

• Manage and grow a portfolio of corporate clients.
• Deliver tailored onboarding to each client.
• Track client health through data and surveys.
• Drive adoption of BizAway’s platform.
• Identify upsell opportunities.
• Collaborate with Sales, Support, and Product teams.
• Suggest actions to improve customer journey.

Conoscenze

Fluent in English

Fluent in Dutch

Proactive

Organized

Strong communication skills

Client-first mindset

Strumenti

Salesforce

Descrizione del lavoro

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized. 👫 Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for. 🤩

We are looking for

We are looking for a driven and enthusiastic Customer Success Executive - Dutch Speaking (m/f/d), who desires to contribute to the growth and success of our Customer Success Team.

Your role in BizAway

As a Customer Success Executive, you will manage a portfolio of BizAway clients in the BENELUX market, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be:

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities
• Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs
• Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
• Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions
• Proactively identify and act on upsell opportunities to expand client usage and revenue
• Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business
• Proactively suggest actions and campaigns to improve the customer journey and enhance growth

Your basic qualifications

• Fluent in English and Dutch
• 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role
• Comfortable working with CRM tools (Salesforce preferred) and client dashboards
• Proactive, organized, and thrive in a fast-changing environment
• Strong communication skills and a client-first mindset

We are also interested in

• Experience in SaaS, Travel Tech, or fast-growing scale-ups
• Experience managing a large volume of B2B clients
• Additional language capabilities

Our offer

• ✈ A seat on a scale-up with skyrocketing growth
• 💰 Salary: Starting from level 3rd level and above, with a salary range of €30,000-€35,000 in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio).
• 💼 Equity in the company (stock options plan)
• 📈 Career development and the chance to specialize in scalable Customer Success
• 🌍 Multicultural and international team in the heart of Barcelona
• 🙌 Collaborative and smart environment to work and learn
• 🍻 Free coffee to kick‑start your day and free beers to celebrate together
• 🌴 Friday afternoons off
• 🏢 Flexible working policy (3 days in the office + 2 remote)

Equal Opportunity Statement

The company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, EU Directive 2006/54/EC, and the more recent EU Directive 2023/970 on pay transparency. The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs or religion. Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.