Customer Success Engineer - Italian Speaking

Altro; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global cybersecurity firm is seeking a Customer Success Engineer fluent in Italian to engage with customers and provide expert consultation on Darktrace solutions. The candidate will work on deployment discovery, maintain relevant industry certifications, and ensure maximum value delivery. Strong communication and technical skills are essential for this role in Milan.

Competenze

• Proficient in cybersecurity and Darktrace solutions.
• Fluent in Italian, able to engage with customers effectively.
• Experience in customer success or technical consultancy.

Mansioni

• Act as an expert consultant to customers.
• Develop hands-on knowledge of Darktrace solutions.
• Conduct deployment discovery for maximum value delivery.

Conoscenze

Communication

Cybersecurity knowledge

Customer relationship management

Technical consulting

Presentation skills

Descrizione del lavoro

Customer Success Engineer - Italian Speaking

Location: Milan; Office: Full time; Posted Yesterday; Job requisition id: JR

Overview

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world.

Responsibilities

• Act as a Darktrace and security expert and consultant to customers.
• Develop and maintain excellent, hands‑on knowledge of the Darktrace solution, with the expectations of self‑sufficiency and proficiency across all coverage areas of the Darktrace platform.
• Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments.
• Work towards and maintain relevant Darktrace certifications.
• Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives.
• Understand and engage with the evolving cybersecurity landscape, and work towards or maintain relevant external certifications on this knowledge as relevant.
• Work with customers to learn their priorities and map to technical solutions.
• Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C‑Suite executives.
• Document and utilize the values statements and needs of Darktrace customers.
• Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion.
• Work with customers, peers, and stakeholders efficiently and reliably.
• Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross‑functional internal teams.
• Demonstrate confident presentation skills.
• Maintain organized and timely documentation.