Customer Success Consultant (Consumer Insights Ad Hoc Research)

NielsenIQ; Milano; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading consumer intelligence company in Milan is seeking a Customer Success Consultant to manage projects and deliver insights to clients. You will have approximately 7 years of experience in quantitative market research and be fluent in both Italian and English. This role offers a hybrid work environment and opportunities for professional growth through internal training and learning platforms.

Servizi

Flexible working environment

Volunteer time off

Access to learning platforms

Employee Assistance Program (EAP)

Competenze

• Approx. 7 years of experience in quantitative market research.
• Fluent in written and spoken English.
• Experience with advanced statistics and data processing.

Mansioni

• Manage clients and projects from proposal to final results.
• Deliver projects including questionnaire design and report.
• Conduct verbal presentations of key findings.

Conoscenze

Project management

Quantitative market research

Analytical skills

Communication skills

Problem-solving

Formazione

Degree in Sociology, Statistics, or Economics

Strumenti

PowerPoint

Excel

Descrizione del lavoro

Customer Success Consultant (Consumer Insights Ad Hoc Research)

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ABOUT THIS JOB

Data is what makes the world go round. Brands, companies and even individuals like yourself rely strongly on data and this need for data is not just for data in itself, but for fast, reliable and human intelligence fostered insights. If what makes you tick is all about analyses and sharing insights through a story instead of a data dump and this towards leading brands and companies, we at GfK – an NIQ company got just the job for you.

Job Description

Our Brand & Media team enables clients to make data‑driven decisions to help them grow. We support clients in defining brand positioning, growth strategies and effective communication activities (e.g., brand health analysis, campaign effectiveness, etc.). By listening to their needs, establishing research strategies, and providing them with relevant insights and recommendations, we deliver clear action points.

Responsibilities

• Manage clients and projects from proposal to final results’ presentation.
• Play a key role in the delivery of projects including questionnaire design, sample definition, analytical plan, and report, supported by the more junior members of the team.
• Cooperate with all the company functions (Operations, Sales, Data scientists, etc.) to get the project executed with proper timing and high‑quality deliverables.
• Conduct verbal presentations of key findings to the client (also in English).
• Connect the dots: linking insights from various studies into cohesive meta‑analytical perspectives.
• Daily contact with clients, understand needs and get needed information, proactively identifying opportunities to share with the Sales team.

Requirements

• Degree (preferably Sociology, Statistics, or Economics).
• Approx. 7 years as a quantitative Market Researcher in a Research Agency (preferably with Brand & Communication expertise).
• Italian native, fluent in written and spoken English.
• Good planning, organizational, analytical, and project skills.
• Good communication skills.
• Ability to organize and manage research projects, meeting deadlines and budgets.
• Ability to interpret data.
• Full proficiency in PowerPoint & Excel (medium).
• Knowledge of advanced statistics (multivariate analysis, data processing).
• Eagerness to learn, an open mindset, team spirit, and an entrepreneurial attitude.
• Problem solver, creative and can‑do attitude with a mindset aimed at solidarity and teamwork.
• Strong desire to grow and help others to further develop.

WHAT WE CAN OFFER

• Work in a dynamic environment engaging with local and global companies.
• Hybrid work options.
• Internal trainings will be provided together with a detailed onboarding agenda.
• Access to learning platforms.
• Staff and team events.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Our commitment to Diversity, Equity, and Inclusion: At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.