Customer Success Consultant (Consumer Insights Ad Hoc Research)

NielsenIQ; Milano; Ibrido; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading market research agency in Milan is seeking a Customer Success Consultant to manage client projects and provide valuable insights. The role requires around 7 years of experience in market research, fluency in Italian and English, and strong analytical skills. The ideal candidate will thrive in a hybrid work environment, deliver presentations to clients, and support the team in achieving high-quality results.

Servizi

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Competenze

• Around 7 years as a quantitative Market Researcher in a Research Agency with Brand & Communication expertise.
• Fluent in written and spoken English and native Italian.
• Ability to interpret data and manage research projects effectively.

Mansioni

• Manage clients and projects from proposal to final results presentation.
• Conduct verbal presentations of key findings to the client.
• Cooperate with all company functions to ensure project execution.

Conoscenze

Analytical skills

Communication skills

Project management

Problem solving

Team collaboration

Formazione

Degree in Sociology, Statistics, or Economics

Strumenti

PowerPoint

Excel

Descrizione del lavoro

Customer Success Consultant (Consumer Insights Ad Hoc Research)

1 week ago – Be among the first 25 applicants

About this job

Data is what makes the world go round. Brands, companies and even individuals like yourself rely strongly on data and this need for data is not just for data in itself, but for fast, reliable and human intelligence fostered insights. If what makes you tick is all about analyses and sharing insights through a story instead of a data dump and this toward leading brands and companies, we at GfK – an NIQ company got just the job for you.

Job Description

Our Brand & Media team enables clients to make data driven decisions to help them grow. We support clients in defining Brand positioning, growth strategies and effective communication activities (e.g. brand health analysis, campaigns effectiveness). And how do we do that? By listening to their needs, establishing research strategies, and providing them with relevant insights and recommendations. In a nutshell, we are looking for a person that is passionate about all aspects of market research, dedicated in performing a project from beginning to end. You understand what our clients require insights on and perform the right analysis to deliver clear action points to them. You do so in collaboration with other team members and other company functions.

Responsibilities

• Manage clients and projects from proposal to final results’ presentation
• Play the key role in the delivery of projects including questionnaire design, sample definition, analytical plan and report, supported by the more junior members of the team
• Cooperate with all the company functions (Operations, Sales, Data scientists, etc.) to get the project executed with proper timing and high-quality deliverables
• Conduct verbal presentations of key findings to the client (also in English)
• Connect the dots: linking insights from various studies into cohesive meta-analytical perspectives
• Daily contact with clients, understanding needs and getting needed information, proactively identifying opportunities to share with the Sales team

Requirements

• Degree (preferably Sociology, Statistics of even Economics)
• Around 7 years as a quantitative Market Researcher in a Research Agency (preferably with Brand & Communication expertise)
• Italian native, Fluent in written and spoken English
• Good planning, organizational, analytical and project skills
• Good communication skills
• Ability to organize and manage research projects, meeting deadlines and budgets
• Ability to interpret data
• Full proficiency in PowerPoint & Excel (medium)
• Knowledge of advanced statistics (multivariate analysis, data processing)
• Eagerness to learn, an open mindset, team spirit, and an entrepreneurial attitude
• Problem solver, creative and can-do attitude with a mindset aimed at solidarity and teamwork
• Strong desire to grow and help others to further develop

What we can offer

• Work in a dynamic environment engaging with local and global companies
• Hybrid work options
• Internal trainings will be provided together with detailed onboarding agenda
• Access to learning platforms
• Staff and team events

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion.