Customer Services Coordinator

Samskip; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading logistics company located near Milan is seeking an organized logistics coordinator to oversee door-to-door transport operations for Italian clients. The role involves managing collections and deliveries, ensuring timely shipment communications, and working collaboratively within a diverse team. Candidates should have experience in logistics, proficiency in Microsoft Office, and fluency in both Italian and English.

Competenze

• Passionate about delivering exceptional service to customers and colleagues.
• Ability to thrive in a multicultural team.
• Independence and drive are essential.

Mansioni

• Coordinate door-to-door transport for Italian clients.
• Manage collections and deliveries via Italian rail terminals.
• Maintain contact with customers to ensure timely shipment.
• Monitor performance against agreed KPIs.
• Ensure all costs are correctly charged and recovered.

Conoscenze

Strong communication skills

Multicultural team collaboration

Proactive attitude

Formazione

Experience in logistics or customer service

Strumenti

Microsoft Office

Reporting tools

Descrizione del lavoro

Company Description

Samskip is one of the leading transport companies in Europe, handling thousands of international shipments weekly. With a presence in 24 countries across Europe, North America, Asia, and Australia, we’re at the forefront of sustainable, multimodal logistics solutions. Our team is dedicated to enhancing the customer experience while driving innovation in the transport sector.

Samskip’s Customer Services (CS) team is fully committed to ensuring smooth international transport for our customers. To strengthen our team, we’re looking for an organized and ambitious logistics coordinator with excellent communication skills to oversee door-to-door cargo operations across Italy. If that sounds like you, read on to discover more about this exciting opportunity within a growing and future-focused company.

Our office in Cernusco sul Naviglio is home to a diverse team across Customer Service, Transport Planning, and Sales. It’s a lively, fast-paced environment where collaboration and innovation drive success every day.

Job Summary

Your main responsibility is to coordinate door-to-door transport for Italian clients and manage collections and deliveries for ex works clients via Italian rail terminals, all from our office near Milan. This involves maintaining regular contact with customers, monitoring shipments to ensure timely collection and delivery, sending arrival notices, and managing the recovery of any additional costs.

Key Responsibilities

• Booking Italian collections and deliveries
• Liaising with Sales to ensure accurate quotes are entered into our system
• Managing late shipments
• Monitoring performance against agreed KPIs
• Ensuring all costs are correctly charged and recovered

Qualifications

We’re looking for someone who is passionate about delivering exceptional service to both customers and colleagues. You’ll need strong communication skills to keep customers informed and the ability to thrive in a multicultural team. Independence, drive, and a proactive attitude are key to making a real impact.

• Experience in logistics or customer service
• Proficiency in Microsoft Office and reporting tools
• Fluency in Italian and English, both written and spoken