Customer Service Specialist (Italy)

LIXIL; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A multinational manufacturing company in Milan is seeking a proactive Customer Service Specialist to manage daily operations related to customer orders, enhance customer satisfaction, and collaborate with sales teams. The ideal candidate has a Bachelor's degree and 2-3 years of relevant experience, with proficiency in SAP and Excel. This full-time hybrid role offers 3 days in-office and 2 days remote work after an initial fully in-office period.

Servizi

1–5% referral bonus

Collaborative team environment

Growth and development opportunities

Competenze

• 2–3 years of experience in order management or customer service.
• Proficiency in SAP and Excel.
• Familiarity with CSD tools is a plus.

Mansioni

• Manage the full lifecycle of customer orders.
• Monitor shipments and proactively resolve delivery issues.
• Handle commercial returns and complaints efficiently.
• Support sales teams with product availability and problem resolution.
• Generate and process periodic reports.

Conoscenze

Order management

Customer service

Strong interpersonal skills

Fluent in Italian

Fluent in English

Formazione

Bachelor's degree

Strumenti

SAP

Excel

Descrizione del lavoro

1 day ago Be among the first 25 applicants

Europe | Italy | LE_0147‑Grohe S.p.A | Employee Assignment | Hybrid | Full Time | 22 Dec 2025

Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full‑time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment.

About The Role

Reporting to the Leader of Customer Service Italy, you will be responsible for managing daily operations related to customer orders, returns, and complaints. You’ll act as a key liaison between customers, agents, and the sales team, contributing to the smooth flow of operations and enhancing customer satisfaction.

Key Responsibilities

• Manage the full lifecycle of customer orders: intake, entry, tracking, and fulfilment
• Monitor shipments and proactively resolve delivery or product availability issues
• Handle commercial returns and complaints professionally and efficiently
• Support internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolution
• Generate and process periodic reports and statistics
• Coordinate with Operations and Logistics to ensure timely deliveries
• Maintain accurate customer records and verify commercial conditions

What We’re Looking For

• Bachelor’s degree
• 2–3 years of experience in order management or customer service
• Proficiency in SAP and Excel; familiarity with CSD tools is a plus
• Fluent in Italian and English
• Strong interpersonal skills with a resilient and solution‑oriented mindset
• Ability to take ownership, manage difficult conversations, and build lasting relationships

Ideal Traits

• Empathy and a genuine interest in customer satisfaction
• Positive attitude and ability to remain composed under pressure
• Commitment to continuous improvement and collaboration

Work Environment

• Hybrid model: 3 days in‑office, 2 days remote (initial 3 months fully in‑office)
• Team of 6: collaborative and supportive, with a culture of growth and development

1–5% referral bonus

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Seniority level: Entry level | Employment type: Full-time | Job function: Other | Industries: Manufacturing