Customer Service Specialist in Verona

Energy Jobline Zr; Verona; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading energy service provider in Italy is seeking a Full-Time Customer Service Specialist. In this role, you will provide exceptional customer service through various communication channels. Ideal candidates should have a High School Diploma, experience in customer service, and strong organizational skills. This position offers competitive pay starting from $16.50 per hour and comprehensive benefits including medical, dental, and a 401(k) plan.

Servizi

Medical, Dental & Vision

401(k) with company match

Paid Time Off (PTO)

Tuition Reimbursement

Employee Stock Ownership Plan (ESOP)

Competenze

• 1+ years of customer service experience.
• Proven exceptional customer service skills.
• Strong organizational skills and typing experience.
• Excellent communication with team building focus.

Mansioni

• Answer calls, chat, social media, or email professionally.
• Maintain and improve customer relationships daily.
• Schedule delivery orders and handle customer inquiries.
• Update account information accurately and promptly.

Conoscenze

Customer service experience

Negotiation skills

Organizational skills

Verbal communication skills

Written communication skills

Typing skills

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for a Full‑Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high‑quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Working with customers daily to sustain and improve business relationships.
• Asking probing questions to identify customer issues or concerns.
• Ensuring accurate account maintenance and updating of account information.
• Using next call avoidance technique to mitigate future questions.
• Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers.
• Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Handling basic de‑escalation of customer situations by following our customer complaint resolution policy.
• Sending copies of statements and invoices to customers, as well as performing soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supporting the set‑up of new customer accounts.
• Meeting or exceeding minimum performance standards outlined in company policy.

Qualifications

• High School Diploma or equivalent.
• 1 or more year(s) of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a citizen or permanent resident of the United States, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Benefits

• Pay: From $16.50 per hour.
• Medical, Dental & Vision
• Company provided STD, LTD, Life, & AD&D
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) with company match
• Paid Time Off (PTO)
• Employee Stock Ownership Plan (ESOP)
• Wellness Program
• Parental Leave Benefit
• Tuition Reimbursement
• Employee Referral Program
• Propane Discounts

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.