Customer Service Specialist (f/m/d)

Freudenberg Group; Pinerolo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global technology group is seeking a Customer Service Specialist in Pinerolo, Italy. This role involves conducting order validations, confirming receipt, and serving as the primary contact for customers. The ideal candidate should possess a Bachelor's degree in a relevant field and have fluent English and German skills. Join us to make the world cleaner and more comfortable.

Competenze

• Educational background in Language or Economic Field; advanced degree preferred.
• Specified years of customer service experience is a plus.

Mansioni

• Conduct order validations and entries.
• Confirm customer order receipt, creation, and delivery.
• Monitor and track order statuses, managing claim cases and returns.
• Provide clear and consistent communication between customers and internal production.
• Serve as the primary contact for customers, including cases of issues or escalation.
• Support transfer projects and process improvement initiatives.

Conoscenze

SAP experience

Fluent-level English

Fluent-level German

Formazione

Bachelor's Degree in Language or Economic Field

Descrizione del lavoro

Customer Service Specialist (f/m/d) page is loaded## Customer Service Specialist (f/m/d)locations: Pinerolotime type: Full timeposted on: Posted Todayjob requisition id: R\_00093611**Working at Freudenberg: We will wow your world!**# Responsibilities:* **Order Validation & Entry**: Conduct order validations and entries.* **Order Confirmation**: Confirm customer order receipt, creation, and delivery.* **Monitoring & Management:** Monitor and track order statuses, managing claim cases and returns.* **Communication:** Provide clear and consistent communication between customers and internal production.* **Customer Support:** Serve as the primary contact for customers, including cases of issues or escalation.* **Projects & Initiatives**: Support transfer projects and process improvement initiatives.# Qualifications:* **Educational Background:** Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.* **Professional Experience**: Specified years of customer service experience is a plus.* **Skills**: SAP experience.* **Languages**: Fluent-level English and GermanThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.**Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.**Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.