Customer Service Specialist

Sherwin-Williams; Civitanova Marche; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading manufacturing company in Civitanova Marche is seeking a Customer Service Representative to provide support and technical guidance to customers. The ideal candidate will have at least 2 years of B2B customer service experience and be fluent in both English and Italian. Responsibilities include managing customer orders, resolving issues, and coordinating customer service activities. Excellent communication skills are essential for this role.

Competenze

• At least 2 years of progressive B2B customer service experience.
• Experience in order management.
• Proven ability to resolve customer problems.

Mansioni

• Receive customer orders via mail, telephone, or electronically.
• Enter orders into the ERP by cut-off time.
• Ensure backup is arranged during holidays.
• Review customer service activities related to shipping and inventory.
• Identify issues needing to be escalated to management.
• Develop documentation regarding customer interactions.

Conoscenze

B2B customer service experience

Order management

Excellent communication skills

AS400

ERP systems

Fluent in Italian

Fluent in English

Descrizione del lavoro

Based at our production site you will provide a variety of customer service support and technical guidance to both internal and external customers . For this role, fluency in English is essential.

Qualifications

• At least 2 years of progressive B2B customer service experience
• Order management experience
• Resolving customer problems and concerns
• Excellent communication skills
• AS400, ERP
• Italian, English

Responsibilities

• Receive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enter and adjust orders, resolve questions and complaints within span of control.
• Work to ensure all orders received are entered into the ERP by order cut‑off time.
• Positive influence on the team and being responsible to arrange backup in case of holiday leave.
• Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Identifiy customer issues that need to be escalated to management in a timely fashion.
• Develop and review correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.