Customer Service Representative - Italian Speaker

team.blue; Bergamo; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading digital services company in Italy is seeking a Customer Service Representative to enhance customer satisfaction. The ideal candidate should be fluent in Italian and English, possess strong sales and communication skills, and have proven experience in customer support. This dynamic role offers an opportunity to engage proactively with customers and allow room for career development within a fast-paced environment.

Competenze

• Proven experience in customer support, especially over the phone.
• Fluent in Italian and English, both written and spoken.
• High level of proactivity and ability to adapt to change.

Mansioni

• Promote and sell the company’s services.
• Communicate clearly and empathetically with customers.
• Provide telephone and ticket‑based customer support.

Conoscenze

Sales aptitude

Customer-oriented mindset

Communication skills

Problem-solving skills

Team spirit

Descrizione del lavoro

Customer Service Representative – Italian Speaker

We’re hiring a Customer Service Representative to support customers by handling inquiries, resolving issues, and ensuring a positive user experience. You’ll work closely with internal teams to maintain high service standards in a fast‑paced, team‑focused environment.

Main Responsibilities

• Promote and sell the company’s services, identifying upselling and cross‑selling opportunities.
• Communicate clearly and empathetically with customers, understanding their needs and delivering appropriate solutions.
• Provide telephone and ticket‑based customer support, resolving issues efficiently and professionally.
• Collaborate actively with the team to improve internal processes and enhance the service experience.
• Keep a strong focus on customer satisfaction, service quality, and responsiveness.
• Manage administrative support requests related to payments, renewals, and domain operations (registration, transfer, ownership change).

Requirements

• Strong sales aptitude and a genuinely customer‑oriented mindset.
• Proven experience in customer support, especially over the phone.
• High level of proactivity – we value people who take initiative and don’t wait to be told what to do.
• Fluent in Italian and English, both written and spoken.
• Excellent communication and problem‑solving skills.
• Ability to adapt to change and thrive in a fast‑moving environment.
• Team spirit and clear goal orientation.
• Customer focus is a must.
• Familiarity with digital identity products (e.g. SPID) is considered a plus.
• Previous experience in a similar role is a strong advantage.

What You’ll Find Here

You’ll be part of a modern, future‑ready company where technology and human touch go hand in hand. We move fast and embrace change, providing new challenges and opportunities daily. If you’re proactive and thrive in a dynamic environment, this is the role for you.