Customer Service Representative - Italian - Lisbon

Dila Recruitment; Napoli; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

Dila Recruitment is seeking a Customer Service Representative in Naples. The role involves handling customer inquiries across communication channels and requires fluency in Italian and English. Applicants should possess strong problem-solving and communication skills, with opportunities for professional growth and competitive salary.

Servizi

Competitive salary with performance-based incentives

Professional growth opportunities

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

Competenze

• Native/fluent in Italian (C2) and fluent in English (minimum B2 level).
• Effective communication skills across various platforms.
• Ability to learn new software and technologies quickly.

Mansioni

• Handle customer interactions across various communication channels.
• Provide clear and accurate information in response to inquiries.
• Manage personal service tickets and prioritize tasks.

Conoscenze

Communication

Problem Solving

Customer Service Principles

Descrizione del lavoro

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Customer Service Representative - Italian - Lisbon, Naples

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Client:

Dila Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4627f706ea39

Job Views:

7

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Italian(C2) both verbal and written. Fluent in English (minimum B2 level)
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts