Customer Service Representative

Danfoss; Pessano con Bornago; In loco; EUR 28.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading global power solutions provider is seeking a Customer Service Representative in Pessano con Bornago, Italy. The role involves answering customer inquiries, monitoring orders, and collaborating with internal teams to ensure customer satisfaction. Ideal candidates will have a degree in Administration or Economics and experience in customer service, along with proficiency in English and Italian.

Competenze

• Experience in customer service roles within international organizations.
• Good command of English and Italian.
• Attention to detail and proactive approach.

Mansioni

• Answer customer inquiries related to pricing and order status.
• Monitor customer order book for potential issues.
• Support teams to ensure customer satisfaction.

Conoscenze

Customer service experience

SAP (SD / MM)

Microsoft Office

Multitasking

Organizational skills

Problem-solving skills

English proficiency

Italian proficiency

Formazione

Degree in Administration or Economics

Strumenti

Salesforce

Descrizione del lavoro

The Impact You\'ll Make

Are you ready to grow in a dynamic, customer-oriented environment where your contribution makes a difference? Join Danfoss and become part of an innovative and collaborative team.

Danfoss Power Solutions is looking for a Customer Service Representative to support our industrial customers, structured OEMs, and partners across the EMEA region. In this role, you will ensure that all customer needs are met, contributing to an excellent customer experience.

What You\'ll Be Doing

• Answer customer inquiries related to pricing, product availability, and order status, ensuring accurate and timely communication.
• Monitor the customer order book, proactively identifying and communicating potential issues or deviations.
• Drive customers to follow Danfoss order management standards and encourage accurate order forecasting.
• Lead discussions on product allocation or delivery escalations, coordinating with internal stakeholders to secure solutions.
• Support cash collection activities when requested by Credit Management.
• Collaborate closely with Sales, Logistics, Fulfillment, and Warehouse teams to ensure seamless execution and customer satisfaction.
• Contribute to a proactive, high-quality customer service culture focused on continuous improvement and reliability.

What We\'re Looking For

• Educational background in Administration, Economics, or related fields.
• Experience in customer service roles, preferably within international and complex organizations.
• Knowledge of SAP (SD / MM) or similar CRM systems; experience with Salesforce is a plus.
• Good command of Microsoft Office (Excel, PowerPoint, Outlook).
• Attention to detail, proactivity, ability to multitask, strong organizational and problem-solving skills.
• Strong customer orientation and ability to ensure an excellent service experience.
• Positive attitude towards changes in procedures, systems, and processes, with willingness to adopt and support their implementation.
• Excellent written and spoken English and Italian skills.

Ready to Make a Difference?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.